Program Support Staff – New Leaf Shelter

Position Summary

The Interfaith Works New Leaf Shelter (IWNL) is a low-barrier, mixed gender emergency shelter for adult individuals experiencing homelessness. The 35-bed program provides shelter, meals, and case management services. The goal of the program is to quickly move shelter clients to housing so that homelessness is rare, brief, and non-recurring. The Program Support Staff (PSS) is responsible for supervising the day-to-day program activities to ensure safety and compliance with program guidelines.

Essential Duties & Responsibilities

• Provide excellent customer service and trauma informed care by treating everyone with dignity and honoring personal choice.
• Report to work on time and discuss previous shift events with outgoing staff and read all log notes dating back to previous shift.
• Maintain supervision of program activities. This includes signing in/out of the program, monitoring medication, and communicating activities using the communication log.
• Ensure a welcoming, supportive, and caring environment for program attendees.
• Document daily activities including incident reports and grievances.
• Ensure quality service to all consumers and supporters.
• Ensure safety of the program by conducting room searches.
• Implement crisis intervention procedures when needed to ensure the safety and wellbeing of all individuals. This includes calling 911 and/or the crisis center.
• Greet, direct, and provide support to volunteers providing dinner and other supplies.
• Assume the responsibility for heating up and serving dinner in the absence of volunteers.
• Attend and participate in mandatory staff meetings and trainings as required by contract.
• Ensure proper communication by clearly documenting all events and incidents in the log.
• Understand and display cultural humility and sensitivity.
• Perform other duties as required.

Minimum Qualifications

• A minimum of a High School diploma with at least two years experiences working in any service delivery field, social service field.
• Excellent communication skills. Ability to listen well and refer guests/residents to the appropriate resources. Ability to document important behavior.
• Ability to work as a team member.
• Proficient with word processor, search engines, and other computer programs.
• Ability to interact well with volunteers and other visitors to the program (able to answer questions).
• Ability to recognize psychiatric or medical emergencies and contact the proper resource.

Physical Demands & Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

Benefits

• Interfaith Works offers a comprehensive benefits package for its employees. Employees receive 14 paid holidays and 21 days of PTO. Benefits for full-time employees, those who work 30 hours per week or more, include access to subsidized medical, dental, and vision costs for employees and their families; employer paid long-term disability insurance as well as life and AD&D insurance. Employees have the option to purchase supplemental benefits that are fully portable, including short-term disability insurance, critical illness insurance, and more. All employees regardless of full or part time status have access to an Employee Assistance Program (EAP) at no cost to them.