Shelter Support Staff

Qualifications

• High School Diploma or GED required. Associates or Bachelor’s Degree in Social Work, Sociology, Psychology or related field Preferred.
• 2+ years’ experience working with migrant populations, child welfare, or vulnerable populations, strongly preferred.

Essential Qualifications

• Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.
• Proficiency in Spanish/English (written and spoken language skills).
• Excellent interpersonal skills, including good communication skills, listening skills, and attitude.
• Ability to pass required medical exam and have the physical ability to fulfill essential functions.
• Ability to work independently and exercise a high level of confidentiality.

Essential Job Responsibilities

• Provide a safe, structured environment that meets the needs of the client while maintaining professional and acceptable boundaries at all times.
• Maintain positive relationships with clients, and management staff.
• Provides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks.
• Performs general administrative functions such as answering the phone and responding to in-person inquiries in a professional manner.
• Aid with food pantry logistics.
• Consult with direct supervisor or supervisor on-duty regarding residents’ personal needs and behavior.
• Utilize positive behavioral management techniques including verbal redirection.
• Aid residents within limits in processing issues and problem-solving.
• Monitor all areas of the shelter to ensure compliance with facility rules, policies, procedures, and protocols.
• Hyper-sanitize all areas in the shelter.
• Respond to residents’ requests, complaints, and inquiries.
• Address procedural violations with residents to ensure a clear understanding of expectations and to assist resident with achieving compliance.
• Brief and provide direction and needed assistance to volunteers and or any other staff.
• Teach good personal hygiene skills.
• Gain a working knowledge of policies.
• Perform other duties as directed and assigned.