Program Support Specialist (TRACE)

About the role

Provides operational and analytical support for TRACE and other Government-designated operational initiatives. Supports intake, tracking, correspondence management, reporting, data validation, and documentation activities that improve disease transmission operational visibility and decision-making.

Responsibilities

• Intake
• Tracking
• Correspondence management
• Reporting
• Data validation
• Documentation activities that improve disease transmission operational visibility and decision-making

Requirements

• Bachelor's degree in Public Health, Epidemiology, Health Sciences, Healthcare Administration, Biology, Health Informatics, Nursing, Life Sciences, or a related field.
• 3+ years of program support, operations support, case management, healthcare operations, or analytical support experience.
• Experience maintaining operational trackers, databases, case management systems, or records repositories.
• Experience with document control, file management, records organization, and version control practices.
• Experience preparing reports, status updates, and supporting documentation.
• High attention to detail and demonstrated accuracy when managing sensitive or complex information.

Skills

• Proficiency with Microsoft Excel, Word, PowerPoint, Teams, and SharePoint.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Experience supporting disease transmission investigations, patient safety activities, healthcare operations, public health surveillance, or clinical quality programs.
• Experience with case management, contact tracing, incident tracking, investigative workflows, or healthcare monitoring programs.
• Experience with advanced Excel features such as Power Query or dynamic array functions.
• Experience reviewing, validating, and reconciling healthcare-related data.
• Experience supporting Federal agencies, health programs, or transplantation initiatives.
• Experience developing dashboards, operational reports, or performance metrics.
• Experience developing dashboards or operational reports in Power BI.