Program Support Specialist-Kansas City, KS

Essential Functions

• Provide oversight of the volunteers at the assigned Family Support Center and work with site supervisor to ensure CCNEK mission and values are being demonstrated at all times.
• Maintain food pantry inventory by placing orders with Catholic Charities warehouse, Hope Distribution Center, and other community partners as needed.
• Train front desk volunteers & food pantry volunteers on site procedures for food pantry, answering phone calls and relevant site policies and procedures.
• Manage volunteer front desk and food pantry schedule. Keep a substitute list and call when vacancies occur.
• Maintain up-to-date knowledge of food-safety guidelines as well as third party policies that govern the operations of the food pantry (ie: Harvesters and Second Harvest) and lead volunteers to implement the procedures as well.
• Receive, stock and organize deliveries and donations, as needed, to keep food pantry shelves well maintained.
• Greet clients, volunteers and guests at front desk in a positive and professional manner.
• Clock in and out clients for appointments based on case manager’s availability.
• Perform daily reconciliation for front desk intake information to ensure it is completed and accurate. Assist in the submission of regularly scheduled reports.
• Absorb and enter data into Apricot and other data-base systems as needed.
• Coordinate with site manager to produce and send in weekly food pantry order to the Hope Distribution Center (HDC).
• Maintain filing system for front desk/pantry.
• Maintain office equipment, supplies and storage.
• Complete deposits from in-kind donations.
• Complete and manage maintenance requests for the office.
• Other duties as assigned.

Requirements

• Demonstrate a passion for the mission of Catholic Charities.
• Must be willing to perform by the agency’s values: love, patience, kindness, faithfulness, self-control and joy.
• Must complete VIRTUS training, background screening, drug testing, and any ongoing training as required.
• High School degree or equivalent. Two-year Associates Degree preferred.
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem solving skills.
• Must have or willing to be trained in basic Crisis Intervention techniques to diffuse potentially volatile situations.
• Able to work with diverse backgrounds.
• Strong organizational skills with the ability to multi-task.
• Excellent interpersonal skills with ability to communicate and respect people from a variety of social, economic and ethnic backgrounds.
• Computer skills required; Outlook E-mail, Microsoft Office, data entry and phone skills.
• Spanish speaking skills preferred.

Physical Requirements

• Most of the job duties require the employee to sit for longer periods of time. Occasionally, the employee will be required to stoop, kneel, crouch or crawl.
• Most of the job duties require use of a computer, which require repetitive keyboard and mouse motions, as well as prolonged viewing of a computer screen.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift or move up to 50 pounds or find assistance to do so.