Program Support Specialist

About the role

As a Program Support Specialist, you will oversee all client documentation across Group Day and Group Supported Employment. You will ensure high-quality service delivery, regulatory compliance, and the development of person-centered individual service plans while fostering strong relationships with vendors, staff, and stakeholders.

Responsibilities

• Oversee documentation training for program staff.
• Provide coaching, mentoring, and support to direct support staff on best practices, service delivery, and professional conduct.
• Ensure effective communication and collaboration between teams, managers, and service directors.
• Assess and address individual concerns, ensuring the involvement of appropriate support staff.
• Develop individualized rehabilitation goals for workforce acclimation and interpersonal skills development.
• Conduct internal functional assessments and implement person-centered plans aligned with behavioral and therapeutic goals.
• Lead Person-Centered Planning (PCP) and Interdisciplinary Team (IDT) meetings, maintaining updated audit schedules and compliance documentation.
• Support community education and outreach efforts to increase program awareness and engagement.
• Ensure adherence to Medicaid, Licensing, CARF, and other regulatory requirements.
• Conduct file audits to maintain accurate service records and ensure compliance with Human Rights, HCBS Rights, Health & Safety, and state licensure regulations.
• Prepare and maintain quarterly and annual reports, ensuring timely data collection and outcome tracking.
• Monitor direct support professionals' (DSPs) compliance with documentation, procedural, and policy requirements.

Requirements

• Bachelor’s degree or coursework in human services, psychology, behavior management, or related field preferred, or equivalent work experience.
• Minimum of three years working with individuals with disabilities in vocational, residential, or recreational programs.
• Customer service experience required.
• Three years of experience working with Licensing, Medicaid, and CARF regulations preferred.
• Valid driver’s license with fewer than six points required.
• U.S. Citizenship preferred to meet federal clearance requirements for secure government facilities.
• Willingness to work at various program locations as needed.

Skills

• Strong understanding of Medicaid, CARF, and state licensure requirements.
• Knowledge of individual assessment, service planning, and behavioral supports.
• Familiarity with employment readiness programs, community engagement, and direct support training.
• Ability to mentor and develop direct support staff, fostering professional growth and service excellence.
• Strong verbal and written communication skills for staff coordination, vendor collaboration, and family engagement.
• Analytical thinking to address compliance issues, program challenges, and staff concerns.
• Ability to prioritize tasks, manage schedules, and meet deadlines across multiple service locations.
• Capacity to work in varied program locations, adjusting to organizational and service needs.
• Ability to interpret and enforce policies while maintaining service excellence.
• Sensitivity to diverse backgrounds, fostering inclusive and respectful service environments.

Benefits

• Health insurance (Medical, Dental, Vision)
• Paid time off (Vacation, Sick, Floating)
• Retirement plan 403(b)
• Flexible Spending Account (FSA)
• Commuter Benefits
• Life/Accident insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Employee Assistance Plan (EAP)

Pay

$20-$23.99 per hour

About Us

The mission of MVLE is to create futures one person at a time for people with disabilities and other barriers through employment and support services. MVLE provides opportunities for people with disabilities to find their independence through community-based social activities, supported employment, and customized skills training. MVLE joined The Fedcap Group in 2018.