Program Support Specialist
About the role
The Program Support Specialist provides administrative, customer service, and program support across the Sioux Falls Housing and Redevelopment Commission (SFHRC). This entry-level position may support rental assistance programs, property management, compliance, resident services and special programs, development and operations, and general administration. Assignments vary with agency priorities, workload, and the employee’s training. The position assists trained specialists and managers with daily tasks, records, communication, and follow-up. It does not independently make eligibility, income or rent calculations, compliance, termination, or other specialized program determinations unless specifically trained and authorized. The employee is expected to provide respectful, responsive service and contribute to a professional and positive agency environment.
Responsibilities
- Customer Service and Intake: Answer telephone calls, emails, and walk-in inquiries from applicants, participants, residents, landlords, vendors, community partners, and the public. Provide routine information using approved materials; assist with forms, document collection, appointments, and application packets. Record questions and concerns, route specialized matters to appropriate staff, and follow up as directed.
- Program Support: Assist staff with application and waiting list records, verification requests, and initial, annual, and interim certification paperwork. Schedule appointments, briefings, and inspections; prepare materials and routine participant and landlord correspondence for staff review. Enter and update household information, track missing documents and deadlines, and refer calculation or program determination questions to authorized staff.
- Property Management Support: Assist with leasing inquiries, tour scheduling, application packets, and preparation of lease, move