Program Support Specialist

About the role

Mental Health Partnerships is looking to hire a Program Support Specialist. This position is a program floater that provides critical support across multiple program areas within the organization. It is a part‑time role based on program needs, covering Residential Services, Outreach, and Recovery Learning Centers.

Responsibilities

• Provide coverage across multiple organizational programs, including Residential Services, Outreach, and Recovery Learning Centers.
• Remain available for on‑call assignments to ensure adequate staffing and responsive support across service areas.
• Adapt quickly to the workflow, expectations, and needs of each program while maintaining consistent standards of service.
• Monitor participant activities to ensure adherence to program expectations and safety protocols.
• Conduct regular rounds, observe behavior, and promptly address safety concerns or emerging crises.
• Maintain a safe, clean, and supportive environment within residential facilities.
• Document participant interactions, incidents, service notes, and shift reports accurately and in accordance with organizational standards.
• Develop and facilitate group curricula and lesson plans focused on recovery skill‑building, current events, and whole‑health wellness, including preparing handouts and maintaining related documentation.
• Organize and lead participant groups, fostering peer support and encouraging collaborative success.
• Partner with participants to identify and access community resources, building natural support that promote long‑term stability and success.
• Support the creation and implementation of recovery plans, coordinating resources and, when needed, transporting participants to community locations in a multi‑passenger vehicle.
• Conduct intakes (as required) and document participant information and progress in the electronic health record system, ensuring accuracy across all required documentation such as logs, progress notes, shift reports, incident reports, and housing applications.
• Monitor the program environment to ensure participant, staff, and facility safety while adhering to all regulations, supervision, and training standards.
• Maintain compliance with organizational policies and procedures, report violations, collaborate with partner agencies when appropriate, and assist with facility tasks such as housekeeping and shoveling.
• Engage individuals experiencing homelessness with professionalism, empathy, and trauma‑informed practices.
• Build rapport with community members to assess needs, provide resources, and facilitate placement in shelters or other appropriate services.
• Support crisis intervention, de‑escalation, and connection to behavioral health and social‑service support.
• Complete outreach logs, referrals, and required documentation in a timely and accurate manner.

Requirements

• High School Diploma/GED required.
• 2+ years of recent work experience required (including internships and volunteer work).
• Must have the ability to be trained in medication monitoring within 30 days of hire.
• Must complete PPD & Physical before starting date or provide one within one calendar year to their start date.
• Must possess a valid driver’s license.
• Must possess basic computer skills to perform job duties including desktop computing, e‑mail, time sheet management, electronic health records, internet research, etc., and the ability to learn software applications relevant to the position.
• Ability to work independently and to carry out