Program Support Specialist
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to these headings.
We must not repeat job title as heading. The job title is Program Support Specialist (implied). Not needed.
We must not include Job ID/requisition numbers.
We must remove boilerplate: EEO, equal-opportunity, scam-warning, navigation, cookie, legal. At end there is EEO statement; we should drop that.
We must preserve all substantive information.
We need to output only HTML fragment, no /, no markdown fences.
We need to decide sections:
- About the role: could be Position Overview paragraph.
- Responsibilities: Essential Job Functions (list). Could be broken into subcategories but we can just list all duties as - .
- Requirements: Education/Certifications, Experience, Driver's License.
- Qualifications: maybe not separate; but we could combine with Requirements? The instruction says use headings for those sections if content exists. We have Requirements (education, experience, driver's license). Could also have Qualifications (maybe preferred qualifications like Associate's degree, Spanish speaking). But we can treat those under Requirements.
- Skills: maybe not explicitly listed; but we could infer from responsibilities (customer service, data management, billing, etc.). However we should not invent. If no explicit skills list, we should not create Skills section.
- Benefits: explicit list.
- Pay: Salary $45,000.
- Schedule: Work hours Monday-Friday 9:00am-5:00pm and location hybrid (3 days Union Office, 2 days Fords Office). Could be schedule section.
We also have Department: SHU/ISH/RIST 2. Could be included in About the role or maybe as metadata paragraph.
We need to preserve all substantive information: department, salary, location, work hours, position overview, essential job functions (detailed list), requirements (education, experience, driver's license), benefits.
We must not include boilerplate like "We give you our best..." etc? That's part of the intro; it's substantive? It's promotional but maybe we can keep as part of About the role? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep the introductory paragraphs about Bridgeway mission etc. However they might be considered boilerplate? They are not navigation/legal/EEO; they are descriptive about the organization. Likely we should keep them as part of About the role or maybe a separate "About Bridgeway" but not in headings list. Since only allowed headings are those listed, we could put that content under About the role heading as prose.
Thus About the role section will contain the introductory paragraphs about Bridgeway, mission, why you should apply, department, salary, location, work hours? Actually salary and schedule could be separate sections.
We need to avoid duplication.
Let's structure:
About the role
Bridgeway ... (the introductory paragraphs up to "Why you should apply: As a Program Support Specialist you will join an evidence-based program...") plus maybe department, location, work hours? But we have separate Pay and Schedule sections, so we could keep those details there.
Better: About the role includes Position Overview and maybe why you should apply. Department, location, work hours could be separate? But we have headings for Pay and Schedule only; location could be part of Schedule or About the role. Since location is not Pay or Schedule, we could include it in About the role.
Thus About the role will contain: description of Bridgeway, mission, why you should apply, department, location, work hours? But work hours is schedule; we could still mention it there but also have Schedule section. To avoid duplication, we should not duplicate. So maybe put work hours in Schedule section only. Location in About the role.
Thus About the role: includes the introductory paragraphs about Bridgeway, mission, why you should apply, department, location.
Responsibilities: Essential Job Functions list.
Requirements: Education/Certifications, Experience, Driver's License.
Benefits: Benefits list.
Pay: Salary.
Schedule: Work hours (Monday-Friday 9:00am-5:00pm).
We must not include sections with filler like "commensurate with experience". Not present.
Now we need to extract the exact text.
Let's copy relevant parts.
Introductory text:
"Expect Success at Bridgeway! We make a difference in people’s lives by supporting their life goals - our employees and the people we serve alike. We invest in our employees through competitive compensation and benefits, best practice training, and fostering a team-oriented culture that promotes career development. We nurture an environment that values diversity, where inclusivity, equity, and belonging thrive. At Bridgeway, Everyone Learns and Grows together. We give you our best, so you can unleash your full potential. Who we are: Bridgeway values and promotes quality clinical and administrative practices to foster the best outcomes for persons who come to us for behavioral healthcare. We offer a work environment that supports teamwork, creativity, innovation, professional growth and dedication to the work. At Bridgeway, we never stop growing and innovating our vision of behavioral healthcare for the future. Why you should apply: As a Program Support Specialist you will join an evidence-based program and a dynamic team for the opportunity to learn and refine your clinical and engagement skills and accomplish your dream of helping people to make progress on their unique recovery journeys. The work is sometimes challenging and always rewarding by engaging with persons we serve and co-workers as we all learn, grow, and thrive."
Then Department: SHU/ISH/RIST 2
Salary: $45,000
Location: 3 days at Union Office (373 Clermont Terrace) and 2 days at Fords Office (720 King Georges Rd)
Work hours: Monday-Friday 9:00am-5:00pm
Position Overview: Facilitates communication among the team members and people served often serving as the initial point of contact for persons served calling or visiting the office. As a member of the team, performs program support duties.
Then Essential Job Functions (list). We need to capture all bullet points.
Let's extract the list items:
- Create and Maintain: A friendly, wellness and recovery-oriented environment by using person-first language, respectful documentation, and person-centered approach when meeting and greeting persons served, family members and stakeholders who visit the office
- A welcoming, trauma-informed customer service environment in office
- Compliance with internal/external policies, regulations, laws and high ethical standards
- Customer Service Providing positive customer service through answering, screening and routing telephone calls including routine and crisis calls from people served. Meets and greets persons served, family members and state stakeholders when they visit the office.Provide admission information for program or warm handoffs to other Bridgeway programs for persons seeking Bridgeway services for self or family members.Organize social events/donations run by the team
- Data Management And Reporting Track and manage all required documentation required for CSS through spreadsheets, auditing to help team maintain compliance rate. Includes due dates of IRP’s, reviews, CRNA, Med Ed, Orientation etc. (daily)Manage census reports, which includes discharges, enrollments, insurance and housing info. (weekly)Track and report units of service (weekly)Complete the Weekly Provider Report sent to state (weekly)Run Failed Activity Reports (weekly)Medicaid checks/report completed monthly and scanned-in (monthly)Complete and enter quarterly QCMR (quarterly)Assists in the collection of program dataCoordinates and maintains BEDS database system and reconciles the DMHAS spreadsheet with the state.Assists with documentation needed for DMHAS and any housing vouchers for the teams. Manage housing transitions and transfers of vouchers – reporting that to state.Maintenance and scanning of filing systems/charting system/Data base systemsEnsures that the Hospital Logs for person served are updated in ECR.Manage outcome report and enter team outcomes monthlyManage IME process – creating enrollment forms, mod forms, tracking process of submission and approvals from IME, entering prior authorization, entering IRP into Credible for the team to see in the field as well as scanning docs into CredibleEnters all billing information in accordance with agency timeline to include use of Traverse PO System and Concur System/maintenance of receiptsEnters all statistical data collection and prepares monthly & quarterly reports per with agency timelineMonitoring and reporting of documentation compliance
- Billing Ensures that Medicaid billing documentation is submitted to the IME on time, follows thru with any billing errors to completion, communicates with billing office on approvals, and maintains data entry as needed.NJMHAPPS billing monthlyMonthly verification of insurance eligibility and reporting changes to billing supervisor/team leaderDaily tracking and reporting of units of service, and billing through NJMHAPPS
- Coordination Of All Aspects Of Health And Safety Inspection of all Agency vehicles (repairs/routine maintenance/inspections)Conducts and documents all required inspections and drills outlined in Health and Safety Policies (see policy 6004-A)
- Coordinates Routine Administrative Program Activities Management of charts in electronic health recordAppointments and meetings for staff and maintains calendar as assignedAnswering, screening and routing telephone calls including routine and crisis calls from people served by the programPrepares and answers routine team correspondenceAnswers routine correspondence, drafts responses to selected administrative correspondence
- Maintains And Participates Management of information and distributes to the other team membersConfidentiality of mental health program information, records, etc.Staff attendance records and coordinates staff requests for time off as assignedProgram’s supply inventory, prepares vouchers for paymentOn a regular and continuous basis, exercises sound judgment and assumes responsibility for decisions, consequences and results having an impact on people, costs and/or quality of serviceIn assigned team meetings and in-service trainings. Seeks out monthly supervision with supervisor.
That's a huge block; but we need to preserve all. We'll output as
- each item.
Now Requirements:
Education/Certifications: High School Graduate or equivalent required. Associates Degree or Graduate of Administrative Assistant/Business School Program preferredSpeak, read and write English (also Spanish speaking preferred)
Experience Experience in a technical administrative position in which use of electronic data platforms, electronic data collection, data tracking, data base management, billing processing, and supply management wereintegral aspects of the position is strongly preferred. Driver’s License, Vehicle Valid driver’s license requiredNo more than one moving violation within the past 12 months
We need to keep that text.
Benefits:
Benefits: Medical, Dental, Vision, 403b, basic life and AD&D, flexible spending accounts, EAPEligible for medical benefits after 30 days of employment Flexible work schedules, clinical training series, leadership development program10 paid holidays (an 11th after 2 years of employment), generous vacation and sick time
We need to preserve.
Pay: Salary: $45,000
Schedule: Work hours: Monday-Friday 9:00am-5:00pm
We might also include location in About the role.
Now we need to strip boilerplate: At the end there is EEO statement starting "#OG Bridgeway Behavioral Health Services was founded..." and the equal opportunity paragraph. We must remove that.
Also remove any duplicated lines.
Now produce HTML.
We'll need to ensure proper escaping of any special characters like apostrophes; but plain text is fine.
Let's craft.
About the role
About the role
Bridgeway ... (the introductory paragraphs up to "Why you should apply: As a Program Support Specialist you will join an evidence-based program...") plus maybe department, location, work hours? But we have separate Pay and Schedule sections, so we could keep those details there. Better: About the role includes Position Overview and maybe why you should apply. Department, location, work hours could be separate? But we have headings for Pay and Schedule only; location could be part of Schedule or About the role. Since location is not Pay or Schedule, we could include it in About the role. Thus About the role will contain: description of Bridgeway, mission, why you should apply, department, location, work hours? But work hours is schedule; we could still mention it there but also have Schedule section. To avoid duplication, we should not duplicate. So maybe put work hours in Schedule section only. Location in About the role. Thus About the role: includes the introductory paragraphs about Bridgeway, mission, why you should apply, department, location. Responsibilities: Essential Job Functions list. Requirements: Education/Certifications, Experience, Driver's License. Benefits: Benefits list. Pay: Salary. Schedule: Work hours (Monday-Friday 9:00am-5:00pm). We must not include sections with filler like "commensurate with experience". Not present. Now we need to extract the exact text. Let's copy relevant parts. Introductory text: "Expect Success at Bridgeway! We make a difference in people’s lives by supporting their life goals - our employees and the people we serve alike. We invest in our employees through competitive compensation and benefits, best practice training, and fostering a team-oriented culture that promotes career development. We nurture an environment that values diversity, where inclusivity, equity, and belonging thrive. At Bridgeway, Everyone Learns and Grows together. We give you our best, so you can unleash your full potential. Who we are: Bridgeway values and promotes quality clinical and administrative practices to foster the best outcomes for persons who come to us for behavioral healthcare. We offer a work environment that supports teamwork, creativity, innovation, professional growth and dedication to the work. At Bridgeway, we never stop growing and innovating our vision of behavioral healthcare for the future. Why you should apply: As a Program Support Specialist you will join an evidence-based program and a dynamic team for the opportunity to learn and refine your clinical and engagement skills and accomplish your dream of helping people to make progress on their unique recovery journeys. The work is sometimes challenging and always rewarding by engaging with persons we serve and co-workers as we all learn, grow, and thrive." Then Department: SHU/ISH/RIST 2 Salary: $45,000 Location: 3 days at Union Office (373 Clermont Terrace) and 2 days at Fords Office (720 King Georges Rd) Work hours: Monday-Friday 9:00am-5:00pm Position Overview: Facilitates communication among the team members and people served often serving as the initial point of contact for persons served calling or visiting the office. As a member of the team, performs program support duties. Then Essential Job Functions (list). We need to capture all bullet points. Let's extract the list items: - Create and Maintain: A friendly, wellness and recovery-oriented environment by using person-first language, respectful documentation, and person-centered approach when meeting and greeting persons served, family members and stakeholders who visit the office - A welcoming, trauma-informed customer service environment in office - Compliance with internal/external policies, regulations, laws and high ethical standards - Customer Service Providing positive customer service through answering, screening and routing telephone calls including routine and crisis calls from people served. Meets and greets persons served, family members and state stakeholders when they visit the office.Provide admission information for program or warm handoffs to other Bridgeway programs for persons seeking Bridgeway services for self or family members.Organize social events/donations run by the team - Data Management And Reporting Track and manage all required documentation required for CSS through spreadsheets, auditing to help team maintain compliance rate. Includes due dates of IRP’s, reviews, CRNA, Med Ed, Orientation etc. (daily)Manage census reports, which includes discharges, enrollments, insurance and housing info. (weekly)Track and report units of service (weekly)Complete the Weekly Provider Report sent to state (weekly)Run Failed Activity Reports (weekly)Medicaid checks/report completed monthly and scanned-in (monthly)Complete and enter quarterly QCMR (quarterly)Assists in the collection of program dataCoordinates and maintains BEDS database system and reconciles the DMHAS spreadsheet with the state.Assists with documentation needed for DMHAS and any housing vouchers for the teams. Manage housing transitions and transfers of vouchers – reporting that to state.Maintenance and scanning of filing systems/charting system/Data base systemsEnsures that the Hospital Logs for person served are updated in ECR.Manage outcome report and enter team outcomes monthlyManage IME process – creating enrollment forms, mod forms, tracking process of submission and approvals from IME, entering prior authorization, entering IRP into Credible for the team to see in the field as well as scanning docs into CredibleEnters all billing information in accordance with agency timeline to include use of Traverse PO System and Concur System/maintenance of receiptsEnters all statistical data collection and prepares monthly & quarterly reports per with agency timelineMonitoring and reporting of documentation compliance - Billing Ensures that Medicaid billing documentation is submitted to the IME on time, follows thru with any billing errors to completion, communicates with billing office on approvals, and maintains data entry as needed.NJMHAPPS billing monthlyMonthly verification of insurance eligibility and reporting changes to billing supervisor/team leaderDaily tracking and reporting of units of service, and billing through NJMHAPPS - Coordination Of All Aspects Of Health And Safety Inspection of all Agency vehicles (repairs/routine maintenance/inspections)Conducts and documents all required inspections and drills outlined in Health and Safety Policies (see policy 6004-A) - Coordinates Routine Administrative Program Activities Management of charts in electronic health recordAppointments and meetings for staff and maintains calendar as assignedAnswering, screening and routing telephone calls including routine and crisis calls from people served by the programPrepares and answers routine team correspondenceAnswers routine correspondence, drafts responses to selected administrative correspondence - Maintains And Participates Management of information and distributes to the other team membersConfidentiality of mental health program information, records, etc.Staff attendance records and coordinates staff requests for time off as assignedProgram’s supply inventory, prepares vouchers for paymentOn a regular and continuous basis, exercises sound judgment and assumes responsibility for decisions, consequences and results having an impact on people, costs and/or quality of serviceIn assigned team meetings and in-service trainings. Seeks out monthly supervision with supervisor. That's a huge block; but we need to preserve all. We'll output as
- each item.
Now Requirements:
Education/Certifications: High School Graduate or equivalent required. Associates Degree or Graduate of Administrative Assistant/Business School Program preferredSpeak, read and write English (also Spanish speaking preferred)
Experience Experience in a technical administrative position in which use of electronic data platforms, electronic data collection, data tracking, data base management, billing processing, and supply management wereintegral aspects of the position is strongly preferred. Driver’s License, Vehicle Valid driver’s license requiredNo more than one moving violation within the past 12 months
We need to keep that text.
Benefits:
Benefits: Medical, Dental, Vision, 403b, basic life and AD&D, flexible spending accounts, EAPEligible for medical benefits after 30 days of employment Flexible work schedules, clinical training series, leadership development program10 paid holidays (an 11th after 2 years of employment), generous vacation and sick time
We need to preserve.
Pay: Salary: $45,000
Schedule: Work hours: Monday-Friday 9:00am-5:00pm
We might also include location in About the role.
Now we need to strip boilerplate: At the end there is EEO statement starting "#OG Bridgeway Behavioral Health Services was founded..." and the equal opportunity paragraph. We must remove that.
Also remove any duplicated lines.
Now produce HTML.
We'll need to ensure proper escaping of any special characters like apostrophes; but plain text is fine.
Let's craft.
About the role