Program Support Specialist

Expect Success at Bridgeway! We make a difference in people’s lives by supporting their life goals - our employees and the people we serve alike. We invest in our employees through competitive compensation and benefits, best practice training, and fostering a team-oriented culture that promotes career development. We nurture an environment that values diversity, where inclusivity, equity, and belonging thrive. At Bridgeway, Everyone Learns and Grows together. We give you our best, so you can unleash your full potential. Who we are: Bridgeway values and promotes quality clinical and administrative practices to foster the best outcomes for persons who come to us for behavioral healthcare. We offer a work environment that supports teamwork, creativity, innovation, professional growth and dedication to the work. At Bridgeway, we never stop growing and innovating our vision of behavioral healthcare for the future. Why you should apply: As a Program Support Specialist you will join an evidence-based program and a dynamic team for the opportunity to learn and refine your clinical and engagement skills and accomplish your dream of helping people to make progress on their unique recovery journeys. The work is sometimes challenging and always rewarding by engaging with persons we serve and co-workers as we all learn, grow, and thrive. Department: SHU/ISH/RIST 2 Salary: $45,000 Location: 3 days at Union Office (373 Clermont Terrace) and 2 days at Fords Office (720 King Georges Rd) Work hours: Monday-Friday 9:00am-5:00pm Position Overview: Facilitates communication among the team members and people served often serving as the initial point of contact for persons served calling or visiting the office. As a member of the team, performs program support duties. Responsible for overseeing all housing vouchers associated with assigned team(s). Ensures all Medicaid billing forms and documentation are submitted to the Interim Managing Entity. Essential Job Functions Create and Maintain: A friendly, wellness and recovery-oriented environment by using person-first language, respectful documentation, and person-centered approach when meeting and greeting persons served, family members and stakeholders who visit the office A welcoming, trauma-informed customer service environment in office Compliance with internal/external policies, regulations, laws and high ethical standards Customer Service Providing positive customer service through answering, screening and routing telephone calls including routine and crisis calls from people served. Meets and greets persons served, family members and state stakeholders when they visit the office.Provide admission information for program or warm handoffs to other Bridgeway programs for persons seeking Bridgeway services for self or family members.Organize social events/donations run by the team Data Management And Reporting Track and manage all required documentation required for CSS through spreadsheets, auditing to help team maintain compliance rate. Includes due dates of IRP’s, reviews, CRNA, Med Ed, Orientation etc. (daily)Manage census reports, which includes discharges, enrollments, insurance and housing info. (weekly)Track and report units of service (weekly)Complete the Weekly Provider Report sent to state (weekly)Run Failed Activity Reports (weekly)Medicaid checks/report completed monthly and scanned-in (monthly)Complete and enter quarterly QCMR (quarterly)Assists in the collection of program dataCoordinates and maintains BEDS database system and reconciles the DMHAS spreadsheet with the state.Assists with documentation needed for DMHAS and any housing vouchers for the teams. Manage housing transitions and transfers of vouchers – reporting that to state.Maintenance and scanning of filing systems/charting system/Data base systemsEnsures that the Hospital Logs for person served are updated in ECR.Manage outcome report and enter team outcomes monthlyManage IME process – creating enrollment forms, mod forms, tracking process of submission and approvals from IME, entering prior authorization, entering IRP into Credible for the team to see in the field as well as scanning docs into CredibleEnters all billing information in accordance with agency timeline to include use of Traverse PO System and Concur System/maintenance of receiptsEnters all statistical data collection and prepares monthly & quarterly reports per with agency timelineMonitoring and reporting of documentation compliance Billing Ensures that Medicaid billing documentation is submitted to the IME on time, follows thru with any billing errors to completion, communicates with billing office on approvals, and maintains data entry as needed.NJMHAPPS billing monthlyMonthly verification of insurance eligibility and reporting changes to billing supervisor/team leaderDaily tracking and reporting of units of service, and billing through NJMHAPPS Coordination Of All Aspects Of Health And Safety Inspection of all Agency vehicles (repairs/routine maintenance/inspections)Conducts and documents all required inspections and drills outlined in Health and Safety Policies (see policy 6004-A) Coordinates Routine Administrative Program Activities Management of charts in electronic health recordAppointments and meetings for staff and maintains calendar as assignedAnswering, screening and routing telephone calls including routine and crisis calls from people served by the programPrepares and answers routine team correspondenceAnswers routine correspondence, drafts responses to selected administrative correspondence Maintains And Participates Management of information and distributes to the other team membersConfidentiality of mental health program information, records, etc.Staff attendance records and coordinates staff requests for time off as assignedProgram’s supply inventory, prepares vouchers for paymentOn a regular and continuous basis, exercises sound judgment and assumes responsibility for decisions, consequences and results having an impact on people, costs and/or quality of serviceIn assigned team meetings and in-service trainings. Seeks out monthly supervision with supervisor. Requirements Education/Certifications: High School Graduate or equivalent required. Associates Degree or Graduate of Administrative Assistant/Business School Program preferredSpeak, read and write English (also Spanish speaking preferred) Experience Experience in a technical administrative position in which use of electronic data platforms, electronic data collection, data tracking, data base management, billing processing, and supply management wereintegral aspects of the position is strongly preferred. Driver’s License, Vehicle Valid driver’s license requiredNo more than one moving violation within the past 12 months Excellent Benefits Benefits: Medical, Dental, Vision, 403b, basic life and AD&D, flexible spending accounts, EAPEligible for medical benefits after 30 days of employment Flexible work schedules, clinical training series, leadership development program10 paid holidays (an 11th after 2 years of employment), generous vacation and sick time Bridgeway Behavioral Health Services was founded on a strong desire to fight disparity and injustice alongside people living with behavioral health conditions. We are dedicated to providing a multicultural workplace where everyone feels a sense of purpose and belonging. We provide equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, national origin, sex, sexual orientation, gender, marital status, military or veteran status, disability, age, religion, or any other classification protected by law.