Program Support Asst (OA)

Summary The Program Support Assistant Office Automation (OA) position is located at the Audie L. Murphy VA in San Antonio - TX within Social Work Service (SWS). This position provides administrative/clerical support to a complex SWS with over 190 licensed clinicians that provide clinical care to all departments of South Texas Veterans Health Care System (STVHCS). The incumbent provides customer service coordination - data analysis and compiles data to meet goals and program guidelines in SWS. Qualifications To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/26/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Knowledge of medical terminology; Providing administrative support to a team - including but not limited to timekeeping - receiving and responding to phone calls - emails - and other messages - using electronic filing systems - possess the knowledge to research and review available records and locate required documentation form a variety of sources. Preparing reports - assisting in planning - reviewing data. Maintains automated system of program specific data to track items such as project progress reports - compliance strategies. Receives documents and reports for completeness and enters pertinent information into an automated tracking system. Skill in use of Microsoft Work - Outlook - and Excel programs - scheduling - and other VISTA packages as indicated by duties of the position. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Duties Duties may include but are not limited to: Uses Microsoft Excel or other comparable spreadsheet software to develop and change spreadsheets in order to graphically display dataUses Microsoft Word or comparable word processing software to execute several office automation functions such as storing and retrieving electronic documents and filesinserting and deleting text formatting letters - reports and memorandaUtilizing Microsoft PowerPoint - Microsoft Publisher - or comparable software the PSA (OA) prepares materials for publications such as pamphlets - forms - graphs - or technical manualsFunctions as a timekeeper and documents SWS staff time and leave as required following STVHCS policy and national regulationUtilizes the Veterans Health Information and Technology Architecture (VISTA) to access and compile informationServes as an Automated Data Processing Application Coordinator (ADPAC) to support SWS staff in the acquisition of equipment such as telephones - computers - printers - fax machines - laptops - cellular phones - tablets from the Office of Information Technology (OIT)Travel arranger utilizing the federal travel program to assist SWS staff with travel orders - including travel vouchers and authorizationsPerforms proficient clerical and administrative support - ensuring appropriate administrative processes are maintained in SWSReceives calls and routes callers - patients - and visitorsMaintains calendars - schedules appointments - coordinates meetings - and schedules conferences between various SWS program staff and all staff disciplines throughout the STVHCSWork Schedule: Monday-Friday - 8:00a.mto 4:30p.mTelework: Not eligible Virtual: This is not a virtual positionPosition Description/PD#: Program Support Asst (OA)/PD671-3287-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized