Program Support Assistant (Office Automation)

About the role

The Primary Purpose of the Position is: To provide a variety of administrative, clerical, and technical support to the Chief, Audiology and Speech Pathology Service, Audiologists, Speech Pathologists, and Audiology Health Technicians. The position also uses office automation programs and software such as word processing, spreadsheet and database management in support of the clerical and administrative work.

The Organizational Location of the Position is: Audiology and Speech Pathology Service.

Responsibilities

• Supports the clinical and administrative section of the ASPS and acts as a liaison between the ASPS and other referral sources to the clinic.
• Provides advice to the staff regarding procedures, guidelines, quality improvement issues, and data collection and analysis.
• Coordinates clinical and administrative activities among the four campuses of the ASPS VANTHCS located at Dallas, Fort Worth, Bonham, and Tyler to enhance patient care.
• Solves problems when possible or refers to other staff and appropriate personnel.
• Distributes information to appropriate staff and monitors schedules, consults, and staff assignments so workload is distributed to meet mandated performance measures.
• Manages the Audiology and Speech Pathology program of the VANTHCS, including the collection, tracking, and compilation of data and statistical information.
• Initiates and responds to telephone calls for the ASPS regarding medical and non-medical appointments, questions, and complaints.

Requirements

The employee plans, coordinates, organizes, and controls the various clerical, clinical, and administrative phases of the Audiology and Speech Pathology Program, and independent service that provides comprehensive treatment of speech, hearing and swallowing disorders.

The incumbent must have knowledge and skills necessary to recognize the dimensions of problems, gather the necessary information, establish facts of the case, and take or recommend action based upon application or interpretation of established guidelines.

Qualifications

• To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/10/2026.
• You may qualify based on your experience and/or education as described below:
• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Preparing a wide variety of recurring and nonrecurring correspondence, reports, and other related materials; Review and process incoming and outgoing correspondence, regulations, and directives; Reviews and finalizes correspondence/documents to final draft; Proficient in various office automation software and processing procedures; Receive telephone calls, greet visitors, determine nature of call or visit; Provides customer service to meet the needs of customers constructively and appropriately.
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four years above high school.
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond high school.
• A transcript must be submitted with your application if you are basing all or part of your qualifications on education.