Program Support Assistant

Summary This position is a Program Support Assistant (PSA) under Patient Care Services (PCS) - in direct support of the Associate Chief Nurse for JC Inpatient service line as well as providing cross coverage to any service under the office of the Associate Director for Patient Care Services (ADPCS) - a member of the Executive Management Team - to provide support to all programs and services as needed. Qualifications To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/19/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05 grade. The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - experience where you were responsible for providing administrative support; collecting - compiling and tracking data and information; processing documents and reports; establishing - updating and maintaining office files and records; performing automation duties using such software applications such as word processing - spreadsheet - electronic mail - desktop publishing - calendar - database and/or graphics; and providing information and customer service. NOTE: Experience must be fully documented on your resume and must include job title - duties - month and year start/end dates AND hours worked per week. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Duties Major Duties and Responsibilities Administrative support includes managing recruitment - employee actions - leave - and scheduling meetingsServes as a subject matter expert in AcuStaf scheduling and Temp Trak refrigeration systemsMaintains calendars - develops virtual work sites - and prepares correspondence and reportsConducts inventory - supports residency programs - and manages equipment recordsData management involves extracting - analyzing - and presenting data on staffing - patient care - and compliance metricsDevelops performance monitoring tools and trend analyses to inform leadership decisionsEmployee and labor relations tasks include scheduling meetings - preparing documentation - and managing employee appraisalsEnters personnel actions - tracks progress - and ensures timely completion of employee-related processesReviewing staffing documents and handling recruitment processes for new and replacement positionsManaging employee actions and communications - as well as reviewing relevant policiesOverseeing time and leave management for the service chief's unit and supporting timekeeping staff across assigned unitsProviding guidance on leave policies - monitoring leave usage trends - and generating reports for manning documentationAdding new staff to systems - updating notifications - and ensuring proper trainingMaintaining the service chief's calendar and scheduling virtual meetingsDeveloping virtual work sites for documentation sharing and communicationPreparing responses to suspense actions - congressional reports - and miscellaneous reportsCreating templates for correspondence with facility - VISN - and federal agenciesConducting annual equipment inventory - reporting located items - and handling equipment requests and surveysProviding administrative support for residency and educational programs - including scheduling - tracking - accreditation paperwork - recruitment - and budgetingAssists the service chief with employee actions and relations - including scheduling meetings - gathering evidence files - and preparing packages for Employee RelationsPrepares responses to union (AFGE) requests for information - grievances - and other materials to facilitate smooth relations between union and managementFacilitates employee change in working conditions memorandums - obtains signatures - and ensures completion of packages for submissionDevelops an annual list of employees requiring performance appraisals - conducts quality reviews to ensure accuracy and completeness - and forwards appraisals for final reviewWorks with managers to correct appraisals and ensures timely initiation and completion of progress reviewsServes as the central point for collection and review of Title 38 proficiency reports - ensuring accuracy and completeness before submissionResponsible for entering personnel actions (resignations - transfers - reassignments - details - terminations - promotions - etc.) in the Manager Self Service portal - uploading supporting documentation - and tracking progressCommunicates status updates to the service chief and performs other related duties as assignedAdditional duties as neededWork Schedule: Monday-Friday8:00am-4:30pm Telework: This position may be authorized for teleworkTelework eligibility will be discussed during the interview processVirtual: This is not a virtual positionPosition Description/PD#: Program Support Assistant/PD657-096170 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized