Program Support Assistant

Summary This Program Support Assistant position - located in Care in the Community Service (CCS) at the VA Long Beach Healthcare System. Incumbent provides program support and assistance to the Community Care Program - on practical and technical aspects of office administration and other administrative support services. The incumbent is part of a team of clinical and administrative staff working to coordinate accessible - quality care for all Veterans. Welcome to VA Long Beach Tibor Rubin - History Qualifications To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 11/13/2026. You may qualify based on your experience as described below: Specialized Experience: GS-06: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Demonstrates the ability to apply administrative and fiscal procedures; collect - track - and maintain program data; assist with processing authorizations - payments - referrals - or similar administrative actions; utilize automated databases - electronic records systems - and office automation software; coordinate actions with internal and external stakeholders; apply established policies - regulations - and procedures to assigned work; prepare reports - correspondence - and other administrative documents; and provide administrative support in a healthcare - customer service - or program environment while exercising sound judgment in completing assignments and resolving routine issues under general supervision. Based on the Statement of Differences - the GS-06 serves as a developmental level where technical knowledge and skills are gained through training and experience in preparation for independent performance at the GS-07 level. Specialized Experience: GS-07: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: applying administrative and fiscal procedures; collecting - analyzing - and maintaining program data; processing authorizations and payments; utilizing automated databases and healthcare information systems; coordinating actions with internal and external stakeholders; interpreting applicable policies and regulations; preparing reports and correspondence; and providing comprehensive administrative support in a fast-paced healthcare setting. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Duties Duties include but are not limited to: Provides advanced administrative support for Care in the Community Service (CCS) to provide timely - seamless care between VA and non-VA settingsReceives - reviews - and manages consults and referralsverifies administrative completeness and appropriate dispositionidentifies duplicate - incomplete - delayed - or time-sensitive requestsand refers clinical questions or matters requiring clinical judgment to appropriate licensed staffCoordinates care amongst Veterans - VA providers - PACT teams - specialty clinics - CCS staff - community providers - hospitals - diagnostic facilities - and other authorized non-VA entitiesSchedules - cancels - reschedules - confirms - and tracks appointments in accordance with established procedures and Veteran preferencesRequests - obtains and routes relevant non-VA medical documentation for clinical reviewMonitors assigned consult queues - referral worklists - and appointment status to ensure timely action on pending - aging - cancelled - incomplete - or unresolved requestsResolves routine administrative issues and escalates access barriers - authorization concerns - and matters requiring additional reviewPrioritizes and processes urgent - emergent - and routine referrals - coordinating time-sensitive scheduling activities and facilitating timely access to authorized servicesProvides professional customer service by responding to telephone calls - secure messages - correspondence - and other inquiries from Veterans - family members - caregivers - VA staff - and external providersUses electronic health record - scheduling - referral - documentation - and communication systems-including VistA - CPRS - HealthShare Referral Manager (HSRM) - External Provider Scheduling (EPS) - Integrated Scheduling Solutions (ISS) - Consult Tracking Manager (CTM) - Referral Documentation Tool (REFDOC) - VistA Imaging - payer or thirdparty administrator portals - and Microsoft Office applications-to process referrals - coordinate appointments - document actions - maintain records - and monitor follow-upParticipates in team huddles - interdisciplinary meetings - cross-training - process-improvement activities - and coverage assignmentsIndependently organizes workload and adjusts priorities to meet Veteran - team - and program needsPromotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory - qualification - and performance requirements are metSelection at a lower grade level does not guarantee promotion to the full performance levelWork Schedule: Monday-Friday - 7:30AM-4:00PM Compressed/Flexible: May be Available Virtual: This is not a virtual positionPosition Description/PD#: Program Support Assistant/PD11382A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized