Program Support Assistant

Summary This position is located in the Employee Health office of the Primary Care Service at the Cincinnati VAMC - under the supervision of the Supervisory MSA/Primary Care (or similar position). Incumbent shall serve as clerical support for the Employee Health staff - which includes a physician - nurse practitioner - registered nurse - and a licensed practical nurse. Qualifications To qualify for this position - applicants must meet all requirements by the closing date of this announcement -10/20/2026 Time-In-Grade Requirement: GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge - skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position - and that is typically in or related to the work of the position to be filled - in the normal line of progression for the occupation in the organization. Specialized experience includes: Proficient in the use of Employee Health regulations and procedures in order to process work and advise medical center employees and supervisors and resolve problems. Working knowledge of the Federal Employee Compensation Act - OSHA regulations - and other occupational related statutes - regulations and policies. Working knowledge and skills related to operation of a computer - EMR and related software programs. Proficient in the use of Microsoft Office (e.g. - MS Word - MS Excel - MS PowerPoint) - Microsoft Outlook and other similar software utilized in the course of Employee Health functions. Knowledge of correspondence formats and procedures in order to prepare responses and memos on various programs and to provide reports. Knowledge of English - grammar - spelling and punctuation. Performs typing/word processing at a proficiency level of at least 40 words per minutes. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Qualification based on education is generally not applicable. Experience refers to paid and unpaid experience - including volunteer work done through National Service programs (e.g. - Peace Corps - AmeriCorps) and other organizations (e.g. - professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies - knowledge - and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience - including volunteer experience. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Duties Duties include - but are not limited to: Administrative Support in Pre-applicant Onboarding - Incumbent is responsible for any VA mandated staffing system(s) - which purpose is to onboard employees for Federal agenciesMaintains appointment schedule in any VA mandated Electronic Medical Records (EMR) systemPrepares all papers necessary for each scheduled physical in accordance with guidelines as established by office protocol in advance of scheduled appointmentClerical Processes - Incumbent processes incoming and outgoing materials such as correspondence - reports - memoranda - and other forms of written communicationReceives - schedules - refers - and contacts members of the medical center staffProvides general clerical public contact support services such as answering the telephone - referring visitors - or providing informationSelects appropriate system - application - and formatPerforms typing/word processing at a proficiency level of at least 40 words per minutesCustomer Service - Incumbent provides assistance when necessary to medical center staff in the use of EMR program softwareActs as liaison to other medical center services such as Infection Control - Safety - Human Resources - Industrial Hygiene - and otherProvides assistance to medical center employees and/or supervisors in regard to completion of required reports or claims pertaining to state - federal - and medical center regulations and policies (e.g. - OSHA - Department of Labor - Office of Workers' Compensation)Clinical Support - Incumbent performs work involving the collection - compilation - and/or tracking of data and statistical information in support of the Employee Health programPrepares - executes - and/or tracks programs specific information such as tuberculosis control - bloodborne pathogen exposure - worker injury - and medical surveillance programsMaintains employee medical folders using proper filing methods - and files information in appropriate location within the medical folderPerforms other related duties as assigned by supervisorWork Schedule: 7:30am - 4:00pm Position Description Title/PD#: Program Support Assistant/PD920020 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Physical Demands: Physical requirements for the position includes intermittent light lifting - reaching - pulling - sitting - and bending - as well as carrying medical records - office supplies and filing.