Program Support Assistant

About the role

Employee will be assigned to the Office of the Executive Director – VA Healthcare System – Miami, FL, working closely with the Fisher House Manager in providing temporary lodging to family members of patients being treated at the facility by participating in the direct, on-site management and administration of the Fisher House program.

Qualifications

Specialized Experience: Applicants must possess at least one (1) year of specialized experience equivalent to at least the GS-6 level in the Federal service that equipped them with the particular knowledge, skills, and abilities to perform successfully the duties of this position. Specialized experience includes:

• Receiving visitors and guests to a facility
• Maintaining daily operations of an office/program
• Scheduling appointments and meetings
• Maintaining funds/purchases
• Utilizing various office automation software
• Providing customer service to individuals from a variety of backgrounds

Physical Requirements: The work is minimally sedentary. Frequent walking, climbing stairs, standing, carrying household items and files, and driving an automobile to and from project sites are required. No special physical demands are involved.

Responsibilities

• Participates in the execution of policies and procedures for the scheduling of available guestrooms, check-ins, check-outs, and orientation of guests upon arrival at the Fisher House
• Ensures the facility is in compliance with health, safety, privacy, and sanitation rules and regulations
• Conducts special studies and reviews
• Establishes and maintains various automated databases on program operations such as occupancy, referral sources, average length of stay, guest demographics, etc., and enters, tracks, and retrieves data
• Drafts reports and correspondence for senior level management and VA Central Office
• Assists in the development and update of informational bulletins, brochures, and resident packets
• Maintains bed availability schedule to maximize bed utilization
• Monitors admissions and discharges closely to ensure accurate and effective bed utilization
• Registers and orients guests
• Directs environmental management staff in the daily terminal cleaning of guest suites upon check out
• Administers Fisher House guest satisfaction surveys and provides immediate service recovery when necessary
• Generates any needed work orders and collaborates with facilities management to correct deficiencies
• Conducts weekly Environment of Care rounds
• Plans, operates, and evaluates an active, well-balanced voluntary/community relations program
• Prepares assignment guides for volunteers, schedules, training materials, evaluations, and letters of reference
• Maintains the Fisher House General Post Fund and is responsible for the coordination and management of all donations to the General Post Fund
• Serves as the purchase card holder and is responsible for all purchases and accounting
• Develops information and communication for use on multiple platforms within and outside of the facility – including electronic, print, and graphic design content to support the electronic Fisher House newsletter and the Fisher House website
• Prepares a monthly house calendar, weekly house bulletins, and promotional materials for events within the house for guests staying at Fisher House
• Performs other related duties as assigned

Schedule

Monday – Friday, 9:30 am – 6:00 pm with alternating weekend coverage. This is not a virtual position; you must live within or be willing to relocate within a commutable distance of the duty location.

Benefits

Recruitment & Relocation Incentives: Not authorized.