Program Support Assistant

About the role

The incumbent performs technical and assistance work supporting the day-to-day administration of three Patient Benefits programs: Insurance Capture Buffer (ICB) - Enrollment & Eligibility - and the Veterans Transportation Program (VTP).

Responsibilities

• Maintains a system of records for assignment and installation of ICB scanners and maintains an access database that organizes information from the system of records for each area of responsibility
• Uses this database to compile information and generate reports for internal program review and those required by outside regulatory bodies - reporting monthly to the VASNHCS Resource Council and Integrity & Compliance Committee
• Identifies end-user training needs and delivers established educational programs and instructional materials to users and support staff at all levels of the organization - following curricula and content approved by the supervisor
• Monitors end user satisfaction and reports findings to the supervisor
• Monitors new clinic creation and ensures all staff are notified promptly
• Performs annual inventories of ICB equipment and responds to equipment-related issues upon notification
• Monitors ICB compliance daily and provides facility - department - section - or individual-level data upon request

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 09/25/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to:

• Knowledge and ability to perform a full range of technical and assistance duties within three related program areas Insurance Capture Buffer - Enrollment & Eligibility - and the Veterans Transportation Program each governed by its own body of VHA directives - handbooks - and procedural guidelines.
• Within each program area - the incumbent applies established criteria to a recurring range of case situations - including second level approval of Enrollment & Eligibility actions - ICB compliance monitoring - and audits of Beneficiary Travel and VetRide payments.
• The incumbent identifies issues and resolves them by applying the intent of applicable rules - regulations - and procedures to the specific case or transaction at hand.

For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Schedule

Work Schedule: Full Time - Monday - Friday - 0730 - 1600. Telework: Ad-Hoc Virtual: This is not a virtual position.