Program Supervisor of Culturally Specific Programs

About the Role

Lead a mission-driven, culturally specific program that helps justice-involved individuals secure stable housing and successfully reintegrate into the community. Supervise and develop a passionate team of housing navigators, peer support specialists, case managers, and re-entry professionals. Make a visible impact by helping reduce barriers to housing, employment, behavioral health services, and long-term stability.

Responsibilities

• Provide day-to-day leadership, coaching, and support to frontline staff delivering housing stabilization and re-entry services.
• Oversee program operations, referral workflows, participant engagement, service outcomes, and documentation quality.
• Build strong partnerships with community corrections, housing providers, behavioral health organizations, and culturally specific community partners.
• Support crisis response, housing navigation, service coordination, and participant advocacy when needed.
• Drive continuous program improvement through staff development, quality assurance, and outcome tracking.
• Provide daily supervision, coaching, training, and support to assigned staff.
• Coordinate daily program operations to ensure adequate coverage, timely participant engagement, consistent service delivery, and smooth communication across shifts, sites, and teams.
• Support hiring, onboarding, performance feedback, performance evaluations, schedule review, leave coordination, corrective action, and staff development in partnership with leadership and Human Resources.
• Plan and facilitate regular team meetings, case consultations, shift huddles, and program coordination meetings to promote alignment, accountability, and shared problem-solving.
• Monitor caseloads, referral flow, participant engagement, housing stabilization activities, discharge planning, and service outcomes to ensure program goals are met.
• Support re-entry services focused on community reintegration, housing stability, employment pathways, peer support, advocacy, and engagement for justice-involved individuals.
• Provide direct participant support, including outreach, screening, referral follow-up, crisis response, housing navigation, service coordination, and support with appointments or community resources.
• Ensure participant records, shift logs, incident reports, referrals, screenings, progress notes, and service documentation are completed accurately, consistently, and within required timelines.
• Maintain working knowledge of and support staff use of Apricot, HMIS, electronic health record systems, Microsoft Office applications, and other required documentation or reporting platforms.
• Monitor data quality and assist with internal audits, file reviews, outcome tracking, and required reports for funders, contracts, quality assurance, and program leadership.
• Partner with internal teams, including behavioral health, employment services, housing, peer support, compliance, learning and development, and property or site operations, to coordinate services and resolve barriers.
• Support and participate in care coordination meetings, outreach events, and data reporting presentations with community-based re-entry teams within the Department of Community Justice, under the guidance and direction of the Director of Re-Entry Services.
• Build and maintain collaborative relationships with community partners, corrections personnel, treatment providers, landlords, referral sources, culturally specific organizations, and other service providers.
• Promote a culturally affirming, trauma-informed, recovery-oriented, and strengths-based service environment that centers the experiences of African American and Black participants and other disproportionately impacted communities.
• Support program safety by reinforcing expectations related to incident reporting, shift documentation, crisis response, camera and site awareness, professional boundaries, and timely communication with leadership.
• Assist with development, implementation, and improvement of program workflows, policies, procedures, referral pathways, screening processes, and participant engagement strategies.
• Respond to participant crises, staff questions, and complex service situations using de-escalation, consultation, agency protocols, and culturally responsive decision-making.
• Participate in compliance, quality assurance, quality improvement, and program evaluation activities as directed.
• Attend required trainings, community meetings, partner meetings, and agency meetings related to supportive housing, re-entry, behavioral health, culturally specific services, and program operations.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to agency policies and agreements regarding confidentiality, privacy, safety, non-discrimination, and professional conduct.
• Support outreach, recruitment, referral coordination, and participant engagement activities for Re-Entry services.
• Support group programming, community-building activities, participant events, and culturally affirming engagement strategies as needed.
• Assist leadership with funder updates, program narratives, site visits, partner communication, and preparation for audits or program reviews.
• Identify staff training needs and support ongoing learning related to re-entry, supportive housing, trauma-informed care, motivational interviewing, harm reduction, recovery, behavioral health, documentation, and cultural responsiveness.
• Contribute to budget awareness by monitoring program supply needs, staffing needs, participant support needs, and operational gaps within the scope of the position.

Qualifications

• High School or GED required. Bachelor’s degree in social work, human services, behavioral health, public health, criminal justice, or related field preferred.
• Two years of experience working in supportive housing, behavioral health, re-entry, social services, substance use recovery, homelessness services, culturally specific services, or a related environment.
• One year of supervisory or lead experience in supportive housing, behavioral health, re-entry, social services, substance use recovery, homelessness services, culturally specific services, or a related environment required.
• Two or more years of supervisory or lead experience highly preferred.
• Experience working with justice-involved individuals, individuals experiencing homelessness or housing instability, and individuals with behavioral health or substance use needs required.
• Demonstrated connection to, understanding of, or experience serving re-entry population in the local community preferred.
• Experience partnering with community corrections, courts, jails, prisons, parole/probation officers, behavioral health care providers, landlords, and/or housing providers also preferred.
• Experience with documentation, data entry, case management systems, service tracking, and outcome reporting required; experience with Apricot, HMIS, or electronic health record systems preferred.
• Must possess a current driver’s license, pass a DMV background check, and be designated an “acceptable” driver as outlined in Central City Concern’s Fleet Safety Policy.
• Must pass an initial driver’s training within 60 days of being an approved driver and continued recertification training.
• Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
• Must pass a pre-employment drug screen and background check.
• Will be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs, with reasonable or no accommodation.
• Applicant must be able to work in all CCC buildings. Some CCC buildings have restrictions due to criminal background and/or active probation and parole.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy, and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.

Skills

• Demonstrated ability to supervise, coach, train, and support staff in a fast-paced human services environment.
• Strong understanding of supportive housing, transitional housing, housing stabilization, re-entry services, behavioral health, substance abuse recovery, homelessness, and barriers experienced by justice-involved individuals.
• Ability to provide culturally responsive leadership and services that reflect the needs, strengths, histories, and lived experiences of the communities served in the program.
• Ability to maintain a trauma-informed, recovery-oriented, participant-centered, and nonjudgmental approach.
• Strong organizational, time management, follow-through, documentation, and prioritization skills.
• Ability to communicate clearly and professionally, both verbally and in writing, with participants, staff, supervisors, community partners, corrections personnel, healthcare providers, landlords, and funders.
• Ability to set and maintain professional boundaries and support staff in doing the same.
• Ability to respond to crises, de-escalate volatile situations, consult appropriately, and use sound judgment in high-pressure circumstances.
• Ability to interpret program expectations, implement workflows, monitor outcomes, and support continuous improvement.
• Ability to work independently and collaboratively as part of a multidisciplinary team.
• Ability to maintain accurate records and meet internal, contractual, and regulatory documentation requirements.
• Proficiency with Microsoft Office applications, electronic documentation systems, virtual communication tools, and data tracking platforms.

Benefits

• Competitive compensation and extensive total rewards package.
• Medical, dental, and vision insurance coverage.
• Employer-paid life, short-term disability, and long-term disability insurance.
• Generous paid time off plan beginning at 4 weeks of PTO accrual per year; accrual amount/rate increases with longevity.
• Up to 11 recognized holidays and 2 personal holidays (dependent on work shift schedule).
• 403(b) retirement savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year.
• Student loan repayment options.
• Sabbatical program offering extended time off at years 7, 14, and 21.

Pay

$56,000-$79,000/annually. Range varies based on professional experience and education/licensure/certifications.

Schedule

Monday-Thursday 8:00am-5:30pm