Program Supervisor

About the role

REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.

Responsibilities

• Supervise Direct Support Professionals
• Oversee the day-to-day operation of the program including delivery of supports, implementation of person-centered plans, health care, advocacy, customer engagement, regulatory compliance and when applicable, oversight of the physical environment
• Generally works 8 to 16 flexible hours per week in a supervisory capacity; and provides direct support for the remaining hours
• Works regularly scheduled shifts as a direct support professional
• Documents as required; reviews individual records, billing and other program documentation routinely for accuracy and completion on a daily basis
• Assists the Program Director in development of individual program plans; trains and monitors implementation of plans each day across all shifts
• Attends and assists with routine progress meetings
• Assists the Program Director in maintaining licensing compliance for program services and supports; implements Sevita compliance plan; manages individual rights implementation
• When assigned, assures safety of individual's funds and property; monitors spending and reconciles individual's financial accounts monthly
• Completes or assists DSPs in documenting incident reports; submits initial incident reports to the Program Director
• Compiles or accumulates census or attendance information; reviews data and attests to accuracy; submits accurate data to the Program Director or appropriate billing authority
• Monitors health of persons being served; documents; communicates with medical professionals as appropriate; implements preventive strategies to limit illness and serious incidents; reviews and monitors documentation across all shifts
• When applicable, schedules or assists in scheduling health care appointments; may accompany individuals to appointments; may assist with communication; documents visits; oversees follow through of orders; communicates results as appropriate with families, guardians, case managers, day programs or others
• When applicable, accurately administers or supports self-administration of medication and documents delivery of medications and treatments; reviews all other medication documentation for accuracy and completeness, daily or weekly as required; reviews medication errors with employees; communicates medication changes and provides training across all shifts; maintains appropriate security of medications and supplies
• Purchases and maintains medical supplies and equipment in consultation with Program Director; communicates with employees and may assist with training on proper use
• Develops menus based on diets, preferences, and occasions, and with the exception of some in-home services, purchases or oversees purchasing of food and supplies in accordance with planned menus and individual choice or need; directs and monitors food service, consistent with individual plans
• Maintains productive and professional relations with individuals, families, case managers and other stakeholders
• Implements Sevita Customer Service Standards; trains DSPs in delivery
• As needed, assists with recruitment; interviews and hires direct support professionals in consultation with the Area Director and Talent Acquisitions teams
• Populates and maintains schedule to assure that all shifts are covered, and overtime is minimized
• Assists with onboarding and delivers orientation and ongoing training concerning the individuals served, program plans, policies, procedures and physical environment; verifies training records are accessible in the home and are completed by all staff on the schedule
• Prepares and conducts annual evaluations for Direct Support Professionals, in consultation with the Program Director
• Coaches employees as needed, correcting or directing employee behavior where required; may remove employees in the event of emergency; may recommend and participate in decisions regarding termination; consults with the Program Director on all matters of discipline
• Responsible for employee safety and workers' compensation within the program; implements and monitors compliance with safety standards
• May assist with or lead monthly program meetings for direct support professionals; documents monthly meeting agenda and attendance
• When applicable, purchases food and household supplies; purchases office supplies and minor equipment; reviews and attests company credit card statements and monthly invoices; directs employees as necessary; monitors and attests to cost effective, accurate and applicable spending
• Secures and safeguards individuals' served funds locally; uses forms for money/debit card transfers; updates financial ledgers weekly and maintains itemized receipts for purchases on behalf of individuals served
• Reviews census, attendance information or other required documentation to assure accurate billing; monitors utilization between authorization and provision of services and supports
• Monitors staffing hours for budgetary compliance
• Captures daily census within systems; understands importance of accurate and timely service capture along with required documentation
• Develops basic understanding of census, including how census is measured and census performance for locations; escalates potential service disruptions
• Supports location preparations required for expected placements (e.g., room & furniture set-up, safety requirements, etc.)
• When applicable, test drives vehicle monthly; inspects vehicle lifts and seatbelts monthly; reports safety concerns immediately to supervisor or maintenance personnel; assures vehicle is washed and cleaned; trains staff in safe vehicle operation and safely transporting individuals; ensures routine maintenance is performed
• When applicable, schedules and monitors daily and seasonal housekeeping; oversees lawn and yard care; maintains neat, clean and safe environment for individuals served
• When applicable, makes or arranges for minor repairs; reports to and schedules repairs by maintenance personnel as required; monitors environmental safety; monitors water temperature, refrigerator and freezer temperature, and safety alarms and extinguishers on a monthly basis; replaces furnace filters monthly
• Monitors wheelchairs, lifts and other safety equipment; sees that repairs are made promptly and correctly in the event of faulty equipment
• Performs other duties and activities as required, including backfilling roles under your supervision

Requirements

• High School diploma or equivalent
• One-year related work experience
• Must be 18 years or older
• Working knowledge of computers
• Current driver's license, car registration and auto insurance if driving on behalf of the Company or providing transportation to individuals receiving services
• Other licensure(s) or certification(s) where required by regulatory authority
• Must have valid Driver's License for at least 1 year post permit and a clean Motor Vehicle Record that meets Sevita insurability policy

Supervisory Responsibilities

• Supervises the Direct Support Professionals
• Manages assigned personnel
• Completes performance evaluations, orientation, and training
• Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions
• Resolves employee problems within position responsibilities

Pay & Schedule

• $18.00/hour
• Schedule: M-F 8a-4p and on-call
• Position Type: Full-time, non-exempt, hourly supervisor role