Program Supervisor

Position Overview

S:US is seeking a Program Supervisor for their Home Base homeless prevention program. This position is located at 3rd Avenue New York, NY 10035. The Program Supervisor supports and implements best-practices in homeless prevention service delivery.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Conduct monthly data reviews with Program Director in order to manage the budget and targeting of services and program activities of the contract.
• Responsible for the presentation of program enrollment and data reports to management.
• Review and monitor distribution of Financial Assistance and resources in coordination with Financial Liaison.
• Track and help improve outcomes and support the quality assurance work within the program and its related special projects (FASTEN follow-up, SAMSHA enhancement, supplemental grants/services).
• Manage the daily work of a team of Homebase staff, including the Data Manager and Archives Manager.
• Work within a crisis-driven environment with a knowledge base of housing and homeless prevention services.
• Attend and deliver ongoing professional development as part of the S:US Homebase program.
• Provide qualitative and quantitative feedback to management to inform both policy and practice.
• Be available to families seeking assistance at least five days a week, eight hours a day.
• Serve as agency/program liaison to community agencies and/or groups.
• Provide clear written reports that capture key findings to include provider areas of strength, and recommendations for improvement.
• Able to work a flexible schedule when needed.
• Comply with all S:US Employee Policies, Procedures, and Protocols, S:US Corporate Compliance Policies, documentation standards, and NYS Dept. of Social Services Rules, Regulations, and Statutes.
• Regularly updates and reviews charts, CARES, and other records/systems, helping to ensure that the program follows the rules and regulations of licensing and funding agencies, and in accordance with organizational policies and procedures.
• Supports timely and accurate documentation of housing services.
• Works alongside staff as needed for compliance/quality improvement measures for seamless service delivery.
• Assists with accreditation reviews, monitoring visits and program audits.
• Completes all required trainings.
• Incorporates the use of best practices for ongoing quality improvement of the S:US Homebase and affiliated program.
• Prioritizes and manages multiple projects simultaneously and following through on issues in a timely manner.
• Responds to participant and stakeholder needs promptly, accurately and with courtesy and respect.
• Models appropriate behavior and represents the organization in a positive and appropriate manner.
• Promotes the SSVF Housing First model of service delivery.
• Develop and promote an awareness of critical barriers to attaining or maintaining permanent housing, and rapid response to those barriers including assistance with legal services as allowable and access to other CoC services as needed.
• Reports on HUD VASH meetings, agendas and prepares responses and recaps for management and stakeholders to ensure all team tasks and goals are being accomplished as expected.
• Effectively communicates with the Veterans Services team by providing constructive feedback to Veterans Services staff regarding housing services.
• Aids in the implementation and development of best practices in the field.
• Delivers high-quality customer services to all stakeholders.
• Conducts fieldwork up to 20% of the work week.

Qualifications

• Bachelor’s Degree or combination of education and experience.
• Proven data-collection and analysis experience a must.
• Ability to work independently and as part of a multi-disciplinary team, to assist individuals of diverse ethnicities, backgrounds, ages, and sexual preferences.

Company Overview

S:US is an equal opportunity employer. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.