PROGRAM SUPERVISOR

SPECIFIC RESPONSIBILITIES

• Supervision and Staff Oversight:
  • Provide regular, structured, and documented supervision to assigned staff.
  • Assign, monitor, and adjust staff responsibilities and caseloads.
  • Review clinical and program documentation.
  • Address performance concerns.
  • Complete staff performance evaluations.
  • Escalate significant or unresolved issues.
  • Lead staff meetings and case conferences.
  • Participate in multidisciplinary case conferences.
  • Ensure communication and follow-through on meeting action items.
• Timekeeping and Training Compliance:
  • Review and approve staff time records.
  • Adequately cover staff and adhere to schedules.
  • Address attendance issues.
  • Track required trainings and certifications.
  • Follow up on overdue or incomplete training requirements.
• Program Operations, Data, and Administrative Oversight:
  • Maintain accurate program data.
  • Monitor resident treatment phases and program placement.
  • Enter and maintain admission, update, and discharge information in CDS.
  • Complete and submit required OASAS reports.
  • Review program data for accuracy and consistency.
  • Track compliance timelines and implement corrective actions.
  • Identify and report trends, risks, or compliance concerns.
• Referral, Intake, and Admission Oversight:
  • Serve as the primary point of contact for referral sources.
  • Oversight and accountability for referral, intake, and admission processes.
  • Guide the Intake Coordinator.
  • Review referrals for appropriateness and eligibility.
  • Ensure required documentation and LOCADTR determinations.
  • Approve admissions and assign residents to primary counselors.
  • Coordinate admission scheduling and communication.
  • Ensure timely and compliant intake and admission processes.
• Clinical Oversight and Treatment Coordination:
  • Ensure LOCADTR determinations are completed.
  • Complete admission assessments and required documentation.
  • Monitor treatment plans and services.
  • Document clinical responses to resident needs.
  • Initiate and document discharge planning.
  • Complete utilization reviews.
• Insurance Authorization and Utilization Review Oversight:
  • Maintain oversight of insurance requirements.
  • Ensure timely notifications and submissions.
  • Track authorization statuses and coordinate with clinical and billing staff.
  • Escalate unresolved issues.

QUALIFICATIONS

• Qualified Health Professional, CASAC Advanced or Master Counselor, or LMSW, LMHC.
• Minimum of three (3) years of experience in substance use disorder treatment or residential services, including supervisory experience.
• Demonstrated knowledge of OASAS regulations, LOCADTR, utilization review, and managed care requirements.
• Experience with electronic health record systems and program data tracking.
• Valid New York State Driver’s License and acceptable driving record.
• Successful completion of required background checks and health clearances.

KNOWLEDGE, SKILLS, & COMPETENCIES

• Knowledge of OASAS regulations, level of care requirements, and clinical best practices.
• Ability to supervise, coach, evaluate, and hold staff accountable.
• Strong organizational and time management skills.
• Attention to detail and accurate, timely documentation.
• Effective written and verbal communication skills.
• Sound judgment, discretion, and appropriate escalation.
• Collaborative skills with leadership, multidisciplinary teams, and external partners.

WORKING CONDITIONS

• On-site supervisory position within a residential treatment program.
• May require flexibility in schedule.

SCOPE OF RESPONSIBILITY

• Program-level responsibility for staff supervision, resident care coordination, regulatory compliance, and operational oversight.