Program Supervisor

Responsibilities

• Provides regularly scheduled weekly supervision to all supervisees and discusses/develops professional development plans.
• Actively strategizes with staff on reaching performance measures/benchmarks and expected work performance, manages supervisee’s work behavior, nurtures, and holds staff accountable with any corrective action needed.
• Monitors program tools findings of families for appropriate interventions, while integrating the assessment, addresses engagement and retention of families.
• Performs diligent Quality assurance activities such as: ensuring observations of CHW and family visits every quarter, quarterly supervision rates of at least 85% per worker, conducts 85% of QA case record reviews quarterly, 100% QA telephone calls to families for every CHW supervised per quarter, ensures participant satisfaction surveys are completed, prepares for funders observations/site visits, and participates in developing community partnerships, monitors staff while in the field, etc.
• Reviews and ensures accuracy of data system and prepares reports on a monthly and quarterly basis, with recommendations for improvements or changes.
• Reviews and approves weekly paperwork submitted by staff and ensures records are up to date.
• As a key leader in the program, the supervisor has a flexible schedule to monitor staff in the field during unconventional hours or weekends.
• Demonstrates leadership and participates in hiring, orientation, training, staff meetings, events or workshops.
• Assesses staff competency for continued training, completes competency-based performance appraisals, and participates in program’s improvement planning.
• Maintains a work environment that provides maximum safety and promotes an open-door policy.
• Completes thorough and accurate documentation on a timely basis and ensures productivity.
• Program Supervisor may need to be prepared to occasionally deal with outside weather conditions during the regular workday all year-round; and be exposed to variety of home and community environments; is willing/able to work flexible schedule (i.e., early morning, evening, weekends, out of town travel for meetings/trainings).
• Participates in training and applies learning, professional development planning and at least monthly supervision.
• Monitors the program data collection and may perform data entry tasks.
• When necessary, supervisor may carry a caseload or back up CHW with families.
• Displays initiative to work independently, is a self-starter; exhibits tactfulness, and flexible behaviors.
• Program Supervisor ensures implementation of policies and procedures and maintains fidelity to the Healthy Start Program model.
• Follows and implements center and program’s policies and procedures.
• Demonstrate motivation and the ability to learn and practice basic supportive skills.
• Performs other related duties as assigned.
• Reports to Program Director.

Qualifications

• Bachelor's degree in human services or fields related to working with children and families (required).
• Several years of experience working with or providing services to children and families.
• Ability to write assessments, progress notes, weekly supervision, monthly reports and general correspondence related to participants.
• Ability to effectively present information and respond to questions from supervisors, participants, funders, other organizations, and the general public.
• Ability to converse with participants in a language other than English (French, Spanish).