Program Supervisor

Position Summary The Residential Program Supervisor provides leadership and support to residential staff to empower participants in achieving optimal independence and community integration. Utilize a strength-based approach to foster staff growth and participant opportunity. Model and promote person-centered planning through positive interactions with participants. Train, guide, and support staff to ensure effective service delivery. Oversee program operations by monitoring interactions, documentation, feedback, and data to maintain compliance with Federal, State, and Mental Health Association policies and regulations. Pay Rate: $52,000 - $54,000 annually Open Shift: Monday through Friday 9am-5pm (40hrs), some flexibility required Key Responsibilities Directly supervise, train, and support residential staff to promote autonomy and ensure compliance with all policiesAssist staff in engaging residents in daily living activities and monitor participant well-beingConduct regular supervision and staff meetings; monitor attendance, compliance, and document outcomesOversee program documentation and ensure compliance with regulations; manage records and reportsRespond promptly to medical and psychiatric emergencies; notify leadership within required timelinesCoordinate communication among nursing, DDS, clinical teams, families, and external providersManage program timesheets, reports, and participate in on-call rotation; document actions accordinglyCollaborate with Human Resources for hiring, scheduling, and maintaining adequate staffingManage program budgets, ensuring adherence to agency and participant funds protocolsGuide staff in participant support including advocacy, self-advocacy training, medical coordination, and crisis preventionMonitor medication administration and ensure compliance with MAP standards; facilitate annual training on human rights and fire safetyPromote a safe workplace by identifying hazards, reporting accidents, and fostering a positive, collaborative team environment About Integration & Community Living (ICL) The Integration & Community Living (ICL) program supports individuals with intellectual and developmental disabilities or autism in living independently and meaningfully within their communities. In partnership with the Department of Developmental Services (DDS), ICL provides person-centered residential and outreach services throughout Western Massachusetts. With over 60 years of experience, MHA supports individuals in transitioning from institutional settings into homes where they can build skills, make choices, and actively participate in community life. Services include supported and shared living, emergency respite, and privately funded care, all designed to promote independence, dignity, and meaningful community connections. Equal Opportunity Statement The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Requirements Valid driver's license, reliable and insured vehicle, and acceptable driving record requiredHigh school diploma or GED required; college degree in human services or related field preferredAt least 2 years of relevant experience, preferably with individuals with mental health, intellectual and developmental disabilities, or autismAbility to work independently and in a team; strong organizational and time management skillsEffective communication skills (oral, written, and basic computer proficiency)Must be MAP, CPR, and First Aid certified and maintain certificationsStrong interpersonal skills with patience, adaptability, and compassionMust be at least 21 years of age Benefits Health Care Plan (Medical, Dental & Vision)Retirement Plan (403B, IRA)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Long Term Disability$20 an hour