Program Supervisor

About the role

This Supervisor provides supervision and leadership to case managers and/or interns within the Building Stable Communities team, working with certain parts of the program. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

Responsibilities

• Provides guidance and supervision for some aspects of the program.
• Aids in monitoring staff attainment of project goals and preparing internal and external progress reports, accurately and on time.
• Aids the Program Manager in submitting accurate, timely reports, projects, schedules and other relevant work products, working with the Program Manager.
• Assists the Program Manager or Director in interviewing, hiring, disciplining, terminating and other relevant employment transactions, with guidance from higher level Manager(s).
• Regularly supervises any assigned staff, communicates regularly, facilitates professional development and guidance.
• Works in accordance with the Collective Bargaining Agreement and established Policies and Procedures.
• Prepares performance evaluations for any assigned staff, with guidance from higher level Manager(s), as needed.
• Ensures the implementation of organization and program/department policies and procedures (e.g. personnel, financial, participant eligibility, Standards of Professional Conduct, Ethics, HIPAA etc.).
• Maintains monthly rent roll accurately, collects and tracks participant rents received, and discusses any discrepancies with Program Manager.
• Remains current in tenant rights and responsibilities, landlord/tenant laws including Chicago’s Residential Landlord and Tenant Ordinance and troubleshoots landlord/tenant issues or concerns with staff and/or landlords.
• Remains current in the field of service provided by the program through self-initiated avenues, as approved by higher level Management.
• Provides training and guidance to assigned staff and ensures documentation is completed in a thorough, accurate and timely fashion.
• Initiates requests for regular supervision and interim evaluation/goal setting.
• Approves non-personnel financial transactions within established parameters.
• Maintains an appropriate professional demeanor toward co-workers, visitors, participants, supervisors and all others.
• Assumes an appropriate role in other program or Division tasks or projects, as assigned.
• Adheres to professional standards as outlined by governmental bodies, NASW (and/or other appropriate professional associations), and private funding sources.
• Aids the Program Manager with addressing issues of quality improvement and model development aspects of the program.
• Understands contract compliance and adherence to program policy and assists Program Manager or Director with implementation.

Qualifications

• Bachelor’s degree in a Human Services related field and two years of relevant experience is required.
• One year of management, supervisory, or demonstrated progressive leadership experience is preferred.
• Additional experience in community-based work with one or more of the following: criminal justice involved populations, substance users, people with HIV/AIDS, mental illness, homelessness history, and/or related populations is preferred.

Skills

• Excellent oral and written communication skills.
• Demonstrated competency in public speaking and strong interpersonal skills required.
• Excellent organizational skills are required, including tracking many different pieces of information accurately.
• Proficiency in Microsoft Office, including Excel; Internet Explorer; Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services.
• Proficiency in online databases including HMIS.

Benefits

Medical insurance. BCBS PPO, HMO, and HDHP with HSA Plan
Dental insurance.
Vision insurance.
401(k) 3% Employer Contribution.
Commuter benefits.
Professional Development Assistance.
Disability insurance.
Voluntary Benefits.
Flexible Spending Account.
Life/AD&D Insurance.
Employee Assistance Program.
Special Vendor Discounted Offerings on Travel, Amusement Parks, etc.

Schedule

Hybrid, Monday to Friday (8:30am to 5:00pm)