Program Supervisor

Job Summary

The Program Supervisor performs assigned program coordination responsibilities, commonly known as QIDP. Essential functions include maintaining caseloads, developing and monitoring individual support plans, coordinating appointments, assisting with admissions and discharges, conducting unannounced visits, ensuring paperwork completeness, expanding programs, and providing technical assistance.

Essential Job Functions

• Maintain caseload as assigned.
• Develop, prepare, and monitor individual support plans according to guidelines.
• Cookordinate and arrange appointments, meetings, and other administrative matters on behalf of the individual served.
• Aid in a supportive role for the individual served and their family, and work with the appropriate agency on behalf of the assigned individual served.
• Process discharges as needed.
• Conduct unannounced visits as needed.
• Ensure all paperwork is complete, accurate, and submitted by the appropriate due date(s).
• Assist the Executive Director or designee in the expansion of current programs and the development of new services/supports.
• Work with the Executive Director in promoting community acceptance and support through participation in community activities or liaison efforts with other agencies or entities.
• Abside by all policies, procedures, regulations, and guidelines for safety, quality assurance, and general corporate oversight.
• Ensure the quality of services for all programs.
• Assist with specialised training of staff members as required.
• Oversee and monitor the work of assigned staff as requested by the Executive Director or designee.
• Provide technical assistance to administrative staff.
• Monitor timesheets, mileage sheets, and daily schedules of administrative staff.
• Assist in homes as needed to ensure staff coverage at all times.

Qualifications/Experience/Job Knowledge

• State required educational requirements: Bachelor’s degree required.
• At least one year of experience working in the field of ID/DD.
• Working knowledge of matching specific supports and interventions to the unique needs of the people in the home.
• Working knowledge of person-centeredness.
• Working knowledge of computers and an aptitude to learn new computer skills and techniques.

Physical Requirements

• Occasional travel.
• May be required to work in a variety of settings and environments, both indoors and outdoors.
• Constantly moves about to coordinate work.
• Regularly works in a fast-paced environment with multiple task deadlines.
• Regularly moves and positions objects weighing up to 50 pounds.
• Occasionally exposed to viruses and infectious conditions.
• Constantly alert and observant during working hours.

Supervisory Requirements

• To perform the essential functions.
• Will supervise.

Special Requirements

• Ability to meet the public in a manner that reflects creditably upon the organization, and must have the ability to deal with individuals served and staff in a manner that is conducive to harmony and their best efforts.
• Adaptable and can make decisions.
• May be required to attend a seminar or job-related training courses.
• Understand, patience, and tact in dealing with individuals served, their families, or advocates and other agencies involved in providing supports for individual(s) served.
• Have the ability to maintain good working relationships with Evergreen staff and with contacts from other agencies or entities.
• Able to prioritize work tasks.
• Able to work without close personal supervision.

Employment Variables

• Must have a good driving record that meets the minimum requirements for Evergreen and reliable transportation.
• Must pass drug screen and criminal background check.
• May be asked to work some evenings, weekends when required, and handle on-call emergencies.

Working Environment

• May be required to work in a variety of settings and environments, both indoors and outdoors.