Program Supervisor

What You’ll Do

Program Supervisors manage the daily operation and supervision of staff to ensure the smooth program operation and service to County residents and underserved communities. Supervisors are central in the hiring and training of entry-level and advance program staff positions to ensure comprehensive service delivery. They also plan, design, evaluate, and direct the implementation of new and existing programs, processes, and initiative within their unit and the department.

Duties & Responsibilities

• Demonstrates an understanding of and respect for the diversity of customers, staff, and co-workers.
• Creates a respectful workplace that promotes equity and addresses the needs of diverse and underserved communities.
• Knowledge of public assistance program eligibility and processes.
• Knowledge of community resources and many other programs including employment services.
• Knowledge of relationships of the agency to other agencies and governing entities.
• Considerable ability to work effectively with the public, department and County associates in a professional manner.
• Absorb and respond to complex life situations and make related decisions and recommendations to resolve problems.
• Work under stress and use discretion in making decisions which have significant short and long-term impacts on the lives of individuals and families.
• Assess a person's social, economic, emotional, and health needs.
• Lead and support staff with balance of job expectation and individual work and home life situations.
• Conduct research, analyze, and coordinate work.
• Prepare clear, concise, and accurate summaries, evaluations, and apply analytical reasoning.
• Plan, supervise, motivate, and evaluate the work of others.
• Handle staff conflict and personnel issues in sensitive situations.
• Oversee the development, coordination, and implementation of large projects that impact both internal and external structures.
• Prepare and deliver presentations utilizing advanced public speaking skills.
• Read and comprehend information and the post-graduate level.

Essential Job Functions

• Demonstrates an understanding of and respect for the diversity of customers, staff, and co-workers.
• Creates a respectful workplace that promotes equity and addresses the needs of diverse and underserved communities.
• Knowledge of public assistance program eligibility and processes.
• Knowledge of community resources and many other programs including employment services.
• Knowledge of relationships of the agency to other agencies and governing entities.
• Considerable ability to work effectively with the public, department and County associates in a professional manner.
• Absorb and respond to complex life situations and make related decisions and recommendations to resolve problems.
• Work under stress and use discretion in making decisions which have significant short and long-term impacts on the lives of individuals and families.
• Assess a person's social, economic, emotional, and health needs.
• Lead and support staff with balance of job expectation and individual work and home life situations.
• Conduct research, analyze, and coordinate work.
• Prepare clear, concise, and accurate summaries, evaluations, and apply analytical reasoning.
• Plan, supervise, motivate, and evaluate the work of others.
• Handle staff conflict and personnel issues in sensitive situations.
• Oversee the development, coordination, and implementation of large projects that impact both internal and external structures.
• Prepare and deliver presentations utilizing advanced public speaking skills.
• Read and comprehend information and the post-graduate level.

Minimum Qualifications

• Bachelor's degree AND Two years related program experience in a Government Public Assistance Agency, Child Support Agency, Employment Services Program agency*.
• OR A combination of education AND six years related program experience in a Government Public Assistance Agency, Child Support Agency, Employment Services Program agency*.
• At least two years of the above-required program experience must have occurred in the past five years in Minnesota.

Preferred Experience

• Beyond Minimum Qualifications Experience as a Lead Worker, Program Trainer, Supervisor, or Manager.
• Direct work experience in Public Assistance programs.

Work Environment

• Work is performed in a County office building and home office hybrid model.
• A full-time County office is available.
• Work is primarily sedentary and requires extensive use of a computer.
• Employee may need to lift up to twenty pounds on an occasional basis.

Benefits

• Comprehensive and affordable medical, dental, vision, and other benefits.
• Excellent work-life balance.
• Generous paid time off (accrual rate starts at four weeks per year).
• Eleven paid holidays each year and one floating holiday.
• Pension with a generous employer contribution.
• Ability to work from home some of the time.

Selection Process

• You submit an online application that includes supplemental questions.
• We assign you a score based on your qualifications.
• Top scoring candidates are referred to the hiring manager for interview consideration.
• We conduct background and reference checks before hiring.