Program Supervisor - Hub - A

About the role

Join Valeris as a Supervisor and make a difference in the lives of patients. You will lead a team providing exceptional support to patients navigating complex medication processes.

Responsibilities

• Daily program operational management
• Ensures contracted Service Level Agreement adherence
• Responsible for the implementation and ongoing management of client-specific business rules
• Proactively communicates to team daily to ensure engagement and alignment to daily program operations and goals
• Team hiring, development and training
• Ensures daily program staffing levels are consistent with daily program needs
• Ensures direct reports receive the training needed to be proficient in their roles
• Works proactively with Human Resources to develop a steady pipeline of potential candidates as needed to meet current and future program needs
• Provides consistent, timely coaching and development for direct reports for a functional area
• Reporting of Adverse Events/Product Complaint inquiries received in accordance with SOP and good manufacturer practices
• Detail oriented
• Professional telephone etiquette
• Self-awareness of your own emotions and the potential impact on others
• Basic computer knowledge
• Able to multitask effectively
• Able to recognize emotions and their effects
• Manage disruptive impulses
• Maintain standards of honesty and integrity
• Takes responsibility for performance
• Adapts and handles change with flexibility
• Is innovative and open to new ideas
• Achievement driven; constant striving to improve or to meet a standard of excellence
• Aligns with the goals of the group or organization
• Ready to take initiative and act on opportunities
• Be optimistic and pursue goals persistently despite obstacles and setbacks
• Be service oriented and anticipate, recognize and meet needs of others, including patients and care partners
• Utilize Valeris’ values as the driving force behind the team’s success
• On time adherence to training deadlines for all corporate policies and procedures
• Perform additional tasks or projects as assigned

Qualifications

• 2+ years of experience in the healthcare industry
• Bachelor’s degree or higher
• Previous personnel/team management experience
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
• Previous experience leading customer service teams is a plus

Physical Demands & Work Environment

• Regularly required to talk or hear
• Frequent sitting for long periods of time
• Use hands to type, handle or feel
• Reach with hands and arms
• Prefer candidates who can type at least 35 words per minute with 97% accuracy
• Minimal flexibility to travel as needed
• This job operates in a professional office environment
• Routine use of standard office equipment such as computers, phones, photocopiers, etc.