Program Supervisor

About the Role

The Program Supervisor is responsible for directly supervising the Lead Case Manager, Case Managers, and Community Health Workers through quality assurance and improvement functions such as home/outreach observation visits, weekly productivity meetings, and chart audits.

Responsibilities

• Oversight of the lead case manager and community health workers' services to clients, including intake assessments, state benefit assessments/applications, goal setting, case plan development, home visits, progress monitoring, client advocacy, and referrals.
• Coordination of supplemental programs and projects, including collaborative improvement, local community coalition involvement, and innovation networks.
• Participation in conference calls with partner agencies as assigned by the program director.
• Ensuring appropriate referrals from lead case manager to case managers based on client case histories and needs.
• Conducting group health education classes, including specified training as required by supplemental programs.
• Monitoring productivity of the lead case manager, case managers, and community health workers and providing constructive feedback.
• Implementing BCFS safety protocols.
• Participating in scheduled meetings, team decisions, and operations.
• Maintaining professional and ethical standards of conduct.

Measurable Deliverables

• Meet weekly with lead case managers, educators, and community health workers to review progress reports and provide guidance.
• Review and approve chart audits performed by the lead case manager monthly.
• Conduct monthly reviews to ensure case managers meet home visit and client contact requirements.
• Conduct weekly and monthly reviews to ensure community health workers and educators meet intake and class requirements.
• Document client visits, interactions, outcomes, and education in Salesforce within two business days.
• Meet reporting deadlines and comply with federal and state regulatory guidelines.
• Collaborate to provide group-based education to at least 250 unduplicated participants annually.
• Ensure 450 case-managed/care coordination clients are served annually.

Requirements

• Bachelor’s degree from an accredited program/university in a related field.
• 2 years of supervisory experience.
• Maintain certificates including First Aid and CPR.
• Valid Texas Driver’s license with a clear driving record and reliable transportation.
• Pass pre-employment drug screen and random drug screens.
• Provide proof of work eligibility status upon request.
• Pass pre-employment and biennial criminal background and motor vehicle check.

Qualifications

• Ability to respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
• Effective communication skills in writing and verbally in English.
• Ability to work in a fast-paced environment.
• Computer literacy required to meet position responsibilities.
• Ability to work independently and as part of a multidisciplinary team.
• Willingness to travel as needed.

Skills

• Proficiency in Salesforce or similar database management systems.
• Strong organizational and time management skills.
• Ability to maintain confidentiality and adhere to ethical standards.

Benefits

BCFS Health and Human Services is dedicated to building a diverse, inclusive, and authentic workplace. We require COVID vaccination and annual Influenza vaccination or approved exemptions as a condition of employment.

Senior level position with opportunities for professional development through workshops, seminars, and education programs.