Program Supervisor-American Sign Lang

About the role

The Program Supervisor oversees the development and effective operation of specific functions of the supported living program, ensuring objectives are met and operations stay within budgetary limits. This role manages and supervises staff for the Deaf, Hard of Hearing, and Late Deafened program, participates in office management tasks, and provides backup support to other programs. The position is based in Holyoke, MA with regular travel to the Berkshires required.

Responsibilities

• Develop and oversee the effective operation of specific functions of the supported living program.
• Ensure all program objectives are met.
• Work alongside the Director to manage operations within budgetary limits.
• Manage and supervise staff serving the Deaf, Hard of Hearing, and Late Deafened community.
• Participate in management tasks for the running of the office.
• Provide backup support to other programs as needed.

Requirements

• Fluency in American Sign Language (ASL) and working knowledge of Deaf culture.
• Bachelor’s degree with seven years of related experience, or Master’s degree with five years of related experience preferred.
• At least one year of experience in a supervisory role or demonstrated completion of an approved supervisory training program.
• Valid driver’s license, good driving record, access to a vehicle, and willingness to transport participants in a personal vehicle.
• Ability to travel within the region to access residential settings, employers, offices, and community organizations.

Benefits

• Health, Dental & Vision insurance plans.
• Dependent care flexible spending account.
• Flexible Spending & Health Savings account.
• Pet‑plan discount program through Fetch.
• Company‑paid Long‑term Disability insurance.
• Company‑paid Short‑term Disability insurance (NY & OK employees only).
• Company‑paid Life & AD&D insurance.
• Employer‑matched 403B contributions starting day 1 of employment.
• Eligible for Tuition Reimbursement.
• Generous paid time off.
• 11 Paid Holidays per year.
• Access to training and professional development resources via a comprehensive online learning platform.
• Referral Incentive bonus for each successfully hired candidate you refer.
• Employee Assistance Program for confidential assistance with life challenges.
• Work‑life balance support.

Pay

Hourly salary: $30.28 (fixed). Sign‑on bonus: $500 total ($250 after completion of first week of training and $250 after successful completion of first 90 days).

Schedule

Full‑time, 40 hours per week; Monday‑Friday, 9:00 am‑5:00 pm with occasional evenings and weekends.