Program Supervisor 1 Wellness, Integrated Stability and Housing

What We Will Do For You

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

How You Will Make An Impact

• Support the mission of partnering with individuals, families and communities for health, justice and hope
• Provide culturally responsive supervision and program oversight across refugee and immigrant services programs, including the Health and Wellness Program
• Oversee and implement health promotion and disease prevention programming for refugee and immigrant communities
• Coordinate health screenings, lead exposure response, mental health referrals, and chronic disease navigation
• Connect clients to culturally and linguistically appropriate health services
• Coordinate with spoke agencies, landlords, and funders to ensure clients are housed or connected to appropriate case management services in a timely manner
• Manage the referral relationship with the Hub and spoke partners, coordinating intake, placement, and service continuity across programs to ensure timely and appropriate client connections
• Oversee housing stability services including landlord relationship management, RHPP compliance, and coordination with housing funders to ensure clients maintain safe and stable housing
• Support youth clients through school enrollment, after-school programming referrals, and youth-focused case management, ensuring access to educational, social, and developmental resources
• Collaborate with school districts, youth-serving organizations, and community partners to build and maintain a strong referral network for youth and family support services
• Train, supervise, and support direct service staff, interns, and volunteers; set clear performance expectations and ensure accountability for service quality and compliance
• Implement administrative and operational practices that ensure accurate, confidential, and compliant participant record-keeping in accordance with HIPAA, agency policies, and funder requirements
• Ensure monthly or quarterly reporting for all programs is completed accurately and on time; provide timely notifications to funders, partners, and management as required
• Collect, analyze, and maintain statistical and anecdotal data to support grant writing, internal monitoring, and timely reporting to management and government agencies including ORIA and Counties
• Build and maintain positive relationships with external partners, stakeholders, employers, and community organizations; represent the program at partner meetings and community events
• Collaborate with the Program Manager and/or Director to ensure overall program success, contribute to strategic planning, and assume other duties as assigned

Qualifications

• Minimum of two (2) years of related experience in case management, social services, or a closely related field, with at least one (1) year of supervisory or lead experience
• Minimum of two (2) years of experience working with refugee or immigrant populations
• Bachelor's in social work, human services, or related field; substantial relevant experience will be considered in place of degree
• Credentials may be required depending on individual program or location requirements
• Fluency in English, both spoken and written
• Advanced mastery of business applications and productivity suites
• Demonstrates resilience, awareness and self-regulation in navigating challenges, conflict and obstacles/barriers
• Thrives in a diverse and multicultural environment; works with cross-functional teams to develop and implement strategies to enhance end-user experiences throughout the service lifecycle
• Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations
• Successfully completes tasks in a moderately noisy environment
• Interacts with others and performs tasks in-person and through the use of technology, with moderate periods of stationary activity and moderate periods of increased physical activity including standing, walking, and typing
• Moves equipment/materials weighing up to 25 pounds
• Travels between worksites occasionally; works in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, client home/community settings, outdoor settings in varying weather conditions, and faith-based settings such as churches
• Valid drivers license and proof of auto insurance
• Mets LCSNW criminal background clearance requirements and other job-relevant clearances as required by the State or program