Program Specialist - TOPS

CYC's Transition Opportunities and Programs for Success (TOPS) Program focuses on uplifting and motivating youth ages 14-24 with limited English language skills. Under the supervision of the Program Manager, the TOPS Program Specialist will provide youth who are English Language Learners with case management, job and college readiness skills development, social emotional support, and acculturation guidance.

Responsibilities

• Develop curriculum and facilitate job and college readiness skills training workshops.
• Provide personal and vocational guidance for youth using vocational and interest assessments, and develop individualized vocational goals and plans with participants.
• Support college/corporate tours for high school and transitional age youth (TAY) students to explore successful transitions to post-secondary education and employment opportunities.
• Provide case management and referral services to high-need youth and young adults, assisting with job placement.
• Counsel participants in resolving personal issues that may affect work/school performance.
• Maintain an up-to-date list of available transferable credits to 4-year colleges and jobs appropriate for participants.
• Cultivate relationships with City College of San Francisco (CCSF) and Extended Opportunity Programs and Services (EOPS) to provide college preparation advising.
• Convene a community service-learning project.
• Support and facilitate activities at summer boot camp.
• Track and report all program outcomes and activities via a data management system.
• Complete all required written documentation and reports.
• Refer youth to appropriate services within CYC or other agencies.
• Support agency-wide community events and initiatives.
• Other duties as assigned by management.

Requirements

• Bachelor’s degree in a relevant field (or currently pursuing a degree with relevant experience).
• Two years of experience working with youth, preferably within youth workforce development programs.
• Experience in facilitating meetings, workshops, and providing 1:1 support to youth and young adults.
• Ability to work with ethnically diverse, low-income youth and TAY, as well as English language learners, to provide social and emotional support.
• Experience working with community-based service providers and private sector partners.
• Ability to work as part of a team to prioritize and handle multiple tasks and to work independently in a fast-paced environment.
• Bilingual in English AND Cantonese/Mandarin is REQUIRED.
• Excellent oral and written communication skills.
• Good organizational and project management skills.
• Enthusiasm for promoting academic achievement and college-to-career education.
• Able to lift or move at least 25 lbs.
• Ability to work some evenings and weekends.

Pay

$26 - $30 per hour

Schedule

Full-Time (40 hours/week); Non-Exempt