Program Specialist, Student Transitions & Engagement (Hybrid/Time-Limited) - Student Affairs

About the role

The Division of Student Affairs advances the educational mission of the university through resources and experiences outside the classroom that prepare our students for lifelong success. Reporting directly to the Director of Strategic Initiatives and Student Transitions & Engagement, the Program Specialist supports programming initiatives that assist new students and their families with their transition into the WashU community.

Primary Duties & Responsibilities

• Work with the Director and STAE Coordinators on programs that include, but not limited to, the orientation, transition, and retention of new undergraduate and graduate students and their families, in collaboration with academic and student affairs departments.
• Program Development, Coordination, and Assessment:
  • Event planning, marketing, recruitment of volunteers, registration, ticket sales, budget management, day-of implementation, and after-hours on-call emergency management.
• Parent & Family Weekend Support:
  • Collaborate with campus partners to support and enhance affiliated events.
  • Manage and support multiple events, including logistical planning, on-site coordination, and event execution.
  • Coordinate and schedule volunteers and student workers, oversee staffing and coverage throughout the weekend, procure event supplies and materials, and maintain a visible presence at events to provide real-time support, troubleshooting, and customer service for families, students, and campus partners.
  • Oversee Parent & Family Weekend website content, ensuring accuracy, clarity, and timely updates for families before and during the weekend, and support assessment efforts by collecting feedback, analyzing participation data, and contributing to post-event evaluation and improvement.
• Office Management:
  • Manage and maintain departmental websites to ensure up-to-date, accurate, and accessible information for students, families, and campus partners.
  • Manage shared office email inboxes, including monitoring inquiries, responding to time-sensitive requests, triaging messages, and coordinating follow-up with appropriate staff members.
  • Serve as a primary point of contact for the office by answering phone inquiries, providing accurate information, resolving issues when possible, and routing questions to appropriate resources.
  • Ensure consistent, professional communication and operational continuity in support of the office’s mission and services.
  • Cover printed publications, digital and social media, and website maintenance.
• Other duties as assigned.

Working Conditions

Normal office environment. Ability to travel to various on- and off-campus locations. Physical Effort: Typically sitting at a desk or table. Repetitive wrist, hand or finger movement. Equipment: Office equipment.

Education

• Required Qualifications: Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• Preferred Qualifications: Master's degree.

Skills

• Communication
• Deadline Management
• High Accuracy
• Organizing
• Prioritization
• Stress Management
• Work Efficiency
• Working Independently
• Workload Management