Student Affairs Specialist

Position Summary

This is a professional position, charged with managing and assisting with various student services functions. These will include but may not be limited to data collection and dissemination, verification and creation of policy and procedures of Student Services affairs, and original composition of materials and documents for the Dean of Students/Director of Student Services. This position will serve as administrative support for all departments within Student Services.

Minimum Qualifications

• Education: Minimum Requirements: Bachelor’s Degree with a minimum of two years’ experience in a college/university setting or Associate’s Degree with a minimum of five years’ direct administrative/front desk experience.

• Proficient in MS Office Suite

• Strong interpersonal and communication skills

• Confident in conflict resolution and de-escalation strategies

• Excellent organizational abilities and attention to detail

• Experience in a fast-paced work environment

Preferred Qualifications

• Student Services experience in a higher education setting

• Experience using a college/university-level student information management system such as Banner

• Council experience

Job Specification

River Parishes Community College is an open admission institution that partners with the communities and businesses of the river parishes region of Louisiana to provide workforce training, certificates, diplomas, and Associate Degrees. Please visit our website for more information: www.rpcc.edu.

River Parishes Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees. River Parishes Community College also operates in compliance with Title VI of the Civil Rights Act of 1964, Title IX of the 1962 Educational Amendments, and Section 504 of the Rehabilitation Act of 1973. The College does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, or veteran status. The Title IX and Section 504 Coordinator, Shalither S. Cushenberry, has been chosen to respond to student-related issues concerning the nondiscrimination policy at titleIX@rpcc.edu or 225-743-8526. Faculty and staff are encouraged to contact Brian J. Vermeire in the Office of Human Resources at hr@rpcc.edu or 225-743-8539.

The lack of English language skills will not be a barrier to admission and participation in Career and Technical classes and activities in our institution. The College is also in compliance with the Family Rights and Privacy Act of 1974 (P.L. 93-380) as amended by the (P.L. 95-568).

Job Duties And Other Information

• Student Services Support & Front Desk Operations – 35%

  • Function as front counter personnel; provide primary phone support; and assist in appropriate triage of student needs.
  • Proactively and positively greet and assist all visitors, students, parents, service workers, and community members.
  • Answer routine questions regarding enrollment processes, financial aid, programs of study, and Student Services policies and procedures through email, phone calls, and walk-in traffic.
  • Demonstrate the ability to resolve customer issues while maintaining confidentiality of student and parent financial and personal information.
  • Provide student ID assistance.
  • Maintain current literature and information in lobby areas, student lounge bulletin boards, internal TV monitors, and external marquee communications.

• Student Records, Data Entry & Communication – 35%

  • Receive, scan, upload, and process various student records and documentation in accordance with college procedures.
  • Conduct outbound call campaigns to prospective and current students regarding admissions, enrollment, registration, retention, and student success initiatives.
  • Aid in coordination and dissemination of campus-wide Student Services communications and informational materials.

• Administrative & Departmental Support – 15%

  • Acts as administrative liaison to Student Services staff and informs supervisor on matters to be considered.
  • Initiate timely completion of supply orders, purchase requisitions, IT support tickets, and routine departmental requests.
  • Aid and coordinate closely with campus constituencies across all locations including Academic Affairs, Business Office, Faculty, Administration, Workforce, and WorkReady U to ensure consistency and visibility of communication and services.
  • Aid in coordination of student worker duties, training, and schedules.

• Campus Engagement & Event Support – 10%

  • Aid in campus tours, open house events, recruitment activities, and other campus events as directed.
  • Support student engagement and outreach initiatives sponsored by Student Services.

• Professional Development & Other Duties – 5%

  • Facilitate and participate in professional development opportunities.
  • Perform other duties as assigned.

Benefits for unclassified employees are determined by the individual hiring authority.