PROGRAM SPECIALIST-SALARY

Major Responsibilities

• Ensure residential services are delivered in a professional, respectful, and person-centered manner.
• Ensure services comply with all applicable agency policies, licensing standards, and regulatory requirements.
• Monitor program operations and evaluate staff performance related to care delivery.
• Ensure adequate program supplies, equipment, and resources are available.
• Make recommendations for program improvements when necessary.
• Work closely with admissions and discharge teams to identify individuals needing supportive living services.

Case Management Coordination

• Ensure individuals supported receive adequate and appropriate services.
• Care coordination among internal staff and external providers.
• Maintain accurate and confidential records for each person supported.
• Communicate with healthcare professionals and service providers as needed.
• Consult with family members, guardians, and other support networks to ensure continuity of care.

Individual Support and Home Care

• Provide person-centered support in the home and community.
• Aid in identifying and managing home care needs, including personal hygiene, household management, daily living activities, and responding to unexpected situations or changing support needs.

Medical and Service Coordination

• Coordinate and schedule medical appointments and related services.
• Ensure medical recommendations and treatment plans are followed.
• Communicate medical instructions and updates to staff and caregivers.

Community Resource Coordination

• Establish and maintain relationships with community service providers.
• Aid individuals in accessing community resources and services.
• Educate individuals, families, and support systems about available program services and community supports.

Agency Liaison Responsibilities

• Serve as a liaison between individuals supported, staff, families, guardians, and external service providers.
• Maintain strong communication between all parties involved in the support plan.
• Ensure concerns and service needs are addressed promptly.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree from an accredited college or university preferred.
• 3–5 years of experience working in the disabilities field or related human services setting.

Core Competencies

• Strong organizational and time-management skills.
• Detail-oriented with strong documentation abilities.
• Ability to work independently with minimal supervision.
• Strong problem-solving and decision-making skills.
• Collaborative mindset and ability to work effectively with teams.
• Ability to develop and implement new services or procedures when needed.
• Strong interpersonal and communication skills.