Program Specialist - Req 5083

About the role

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. This initiative connects families to food resources such as SNAP, WIC, and emergency food programs. The program promotes food security by helping individuals overcome eligibility and access challenges.

Responsibilities

• Be able to travel between multiple Food Pantry sites to assist with distribution.
• Provide general outreach and promotion for program (outdoor and indoor)
• Provide office support including clerical, filing, faxing, scanning, typing, photocopying and sorting mail
• Answer telephones and offer other office support, when necessary
• Report to, and meet with, supervisor on a weekly basis or as determined
• Perform additional duties as assigned
• Become knowledgeable of every component and service offered by the CMCC Food Pantry
• Provide assistance with all Food Pantry activities, such as lifting boxes, sorting food, assisting with inventory management, and crowd control.
• Complete data entry for Food Pantry clients
• Greet clients and schedule appointments for them to receive services
• Provide Case Assistance and Information and Referral Services
• Track internal referrals and act as program contact person for inquiries concerning clients.
• Maintain familiarity with program resources available on and off-site.
• Complete program reports monthly, or more frequently as required.
• Maintain familiarity with agency and city resources available to clients
• Report to, and meet with, supervisor monthly.
• Create and distribute informational materials and flyers in targeted (and other) communities in the Bronx to promote services, events, and other special functions
• Refer clients to an appropriate program for enrollment services
• Follow up on referrals made on behalf of clients, both internal and external
• Update bulletin boards and flyers to reflect the monthly calendar of activities.
• Provide direct services to clients, including intake, engagement, assessment, referral and follow-up.
• Assist with special projects as required
• Perform additional duties as assigned by manager.

Qualifications

• High school diploma or equivalent

Skills

• Proficiency in modern business communications including personal computers, laptops, cell phones, tablets, Ipads, electronic mail, voicemail, facsimile and copier equipment
• Proficiency in English required; proficiency in Bengali, Spanish or French is preferred
• Strong organizational, interpersonal, and written/verbal communication skills
• Driver’s License preferred