Program Specialist (QRT).

About the role

This position is located in the Veterans Benefit Administration Regional Office, Fiduciary Hub. The employee serves as the quality review and training coordinator for the division.

Responsibilities

• Analyzes data associated with national program reviews, work in progress (WIP) reviews and statistical and technical accuracy (STAR) reviews.
• Conducts local quality assurance (QA) and training.
• Ensures all program requirements imposed by VA Central Office Fiduciary Service are met or implemented.
• Functions as an authoritative consultant on the technical aspects of fiduciary activities.
• Provides management advisory services, including making planned, systematic studies of immediate and long-range training needs.
• Utilizes technology in carrying out training programs. Videotapes satellite training. Computer assisted programs and computer enhanced presentations are developed for use throughout the Hub.
• Develops methods for mentoring members of the team on the technical aspects of the job in a manner that addresses individual learning needs and effectively offers feedback to identify and correct deficient areas.
• Advises the Fiduciary Hub Manager/Supervisor on all aspects of technical training policies, planning, review and research as related to the Instructional System Design (ISD) methodology and VBA developed training packages.
• Performs other related duties as assigned.

Qualifications

• Specialized experience: One year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include: Experience that demonstrates competence in adjudicating and authorizing veterans' claims. Experience in the development, examination, investigation, adjudication, and authorization of claims for disability compensation, disability pension, death compensation, death pension benefits, life insurance benefits, etc. Experience in explaining VA benefits and eligibility requirements to a variety of customers. Training/Mentoring in investigation, adjudication, and authorization of claims for benefits or compensation.
• Education: Applicants may substitute education for the required experience. To qualify at the GS-11 level, you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related to the competencies. To qualify at the GS-12 level, you must have one (1) year of specialized experience equivalent to the GS-11 level. Examples of specialized experience may include but are not limited to the following: Conducting focused evaluations and reviews to determine quality and accuracy; Providing advisory services to management via preparation and presentation of quality trend information; Developing training strategies and materials to address deficiencies and/or conducting training activities; Analyzing performance deficiencies and quality trends to identify knowledge/skill gaps; Providing quality-review services, feedback, and guidance to staff in order to correct unsatisfactory performance.