Program Specialist.

Responsibilities

• Ensure the propriety and technical sufficiency of Field Examination reports, final annual accountings, and correspondence to fiduciaries, as well as all other fiduciary-related issues.
• Perform quality reviews of completed actions to monitor individual performance data for employees.
• Analyze available data reflecting quality levels to determine training needs for Fiduciary hub employees, from Field Examiners through clerical staff.
• Serve as an authoritative consultant on the technical aspects of fiduciary activities.
• Assist hub employees with analyzing specific case-related issues to ensure proper resolution.
• Mentor hub employees on technical issues and communicate trends or problem areas identified during training or quality review processes.
• Provide guidance and training to improve the effectiveness of the division’s workload processing.
• Develop methods for mentoring team members on technical job aspects, addressing individual learning needs, and offering feedback to correct deficient areas.

Requirements

Conditions of employment:

• Must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• May be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Must present acceptable forms of identification for pre-employment requirements. Effective May 7, 2025, non-REAL ID compliant driver’s licenses or state-issued identification cards cannot be used.
• As a condition of employment, must serve a 1-year probationary period during which fitness and whether continued employment advances the public interest will be evaluated.
• Financial Disclosure Report is required.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 08/15/2026.

Time-in-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-11 position, must have served 52 weeks at the GS-9 level.
• For a GS-12 position, must have served 52 weeks at the GS-11 level.

An SF-50 showing time-in-grade eligibility must be submitted with application materials.

Minimum Qualification Requirement:

GS-11 Level: Must have one year of specialized experience equivalent to at least the next lower grade GS-09. Specialized experience is defined as:

• Applying laws and regulations applicable to the Fiduciary Program.
• Performing training in investigation, adjudication, and/or authorization of claims for benefits or compensation.

OR

Education: Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or LL.M., if related to the competencies.

OR

Combination of Specialized Experience and Education: Total percentage of qualifying experience and education must equal at least 100%.

GS-12 Level: Must have one year of specialized experience equivalent to at least the next lower grade GS-11. Specialized experience is defined as:

• Analyzing data and developing training to address needs.
• Mentoring employees and providing feedback.
• Developing and conducting studies and/or surveys to assess quality of workplace output and/or training needs.
• Conducting quality reviews and developing local operating procedures accordingly.

Note: Education substitution is not applicable at the GS-12 grade level.

Volunteer Experience: Includes paid and unpaid experience, such as volunteer work through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Physical Requirements: Work is usually sedentary but may require walking and standing during training sessions.

Schedule

• This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized.
• This is not a virtual position.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. Eligibility for benefits depends on the type of position held and whether the position is full-time, part-time, or intermittent.