Program Specialist, Office of Housing Services

Position Summary

The Program Specialist works in the Office of Housing Services to provide oversight, consultation and technical assistance to public and voluntary agencies providing supportive housing services by contract or in agreement with NYC DOHMH.

Job Duties and Responsibilities

- Manage oversight of programs in assigned portfolio and provide coverage as needed. - Conduct ongoing site visits to assess and review the quality of program services and provide technical assistance. This includes observation and assessment in person, by telephone and in writing of a program’s quality, effectiveness, and outcomes to inform both policy and programmatic decisions. - Address and respond to questions, concerns and complaints from agencies, programs, consumers, and the public. - Review and discuss programmatic audits and fiscal issues as necessary. - Refer, provide and/or coordinate meetings and trainings to address program needs. - Review and negotiate program budget for optimal program performance. - Develop, evaluate, and revise scopes of service for programs to ensure alignment with Bureau expectations and goals including recovery-orientation, competency in serving individuals with co-occurring disorders, and alignment with relevant State and Federal standards and statutes. - Assist in the negotiation of contracts or MOUs between the Department, public and voluntary agencies. - Act as liaison to government and interagency committees and represent DOHMH professionally at meetings, conferences, and workgroups. - Draft reports and correspondence on behalf of the Office and assist with the preparation of reports on agency functioning and service delivery as requested. - Undertake and/or participate in special projects to evaluate and improve the quality of services, operations and needs of the public. - Develop and implement surveys, questionnaires, or other surveillance methods, identify potential data sources, and analyze new and existing data sets to inform program planning and evaluation activities.

Preferred Skills

- Possess exceptional written and verbal communication skills, strong analytical and problem-solving skills and the ability to manage competing priorities and track progress to adhere to set timelines. - Have experience managing the social services within a supportive housing program. - Have experience serving homeless or formerly homeless persons and persons with a serious mental illness and/or a substance use disorder. - Have experience working with young adults who have had episodes of homelessness. - Possess strong computer and data management skills, including software such as Microsoft Excel and Word and PowerPoint.

Why you should work for us

- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/). - Benefits: City employees are entitled to unmatched benefits such as: - a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. - additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund. - a public sector defined benefit pension plan with steady monthly payments in retirement. - a tax-deferred savings program. - a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. - Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home. - Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Congratulations! You’ve made it to the end of the job posting. If you’re interested in this role, please reach out to the agency representative at the time of interview to discuss the residency requirement.

Minimum Qualifications

Graduation from an accredited graduate school of social work as evidenced by a master's degree or certificate and four years of full-time paid experience in public health, medical or psychiatric social work, at least two years of which must have been in a supervisory, administrative or consultative capacity. Within 18 months of the date of appointment, all candidates will be required to obtain a certificate as Certified Social Worker (CSW) issued by the New York State Department of Education.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.