Program Specialist - Intermittent (AS NEEDED Work-Schedule)

Summary The primary purpose of this position is to evaluate the productivity - effectiveness - and efficiency of program operations - as well as to analyze and resolve issues related to staffing and the performance of administrative support activities. The role involves developing and applying criteria to assess and forecast progress toward achieving programmatic or organizational goals and objectives. Qualifications To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/16/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: GS-12 Specialized Experience: Applicants must possess at least one (1) year of specialized experience equivalent to the GS-11 level in the Federal service. This experience must have equipped you with the particular knowledge - skills - and abilities to perform successfully the duties of this position - and that is typically in or related to the work of this position. Specialized Experience: Experience managing projects and developing programs with responsibility for data collection - management - and reporting and experience developing policies - reports and correspondence. Physical Requirements: The work is primarily sedentary but does require extensive walking between workstations within imaging service and remote service locations. There may be extended periods of time using and sitting in front of computers. There may be periods where bending and kneeling may be required. There may be extended periods of time when there will be work in a cold computer room. No special physical demands are required to perform the work period duties may require lifting and carrying computer equipment ( approximately 45 pounds) such as monitors - computer processing units (CPU's) and Unix Processing System (UPS) products. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Duties 30 Day Hiring Model The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selectionThis improved process reduces traditional hiring timelines by integrating early coordination - faster assessments - and efficient pre-employment actionsApplicants can expect a more transparent - predictable - and efficient hiring journey from announcement to entry on dutyWhat Applicants Can Expect Expedited Candidate Review Once the announcement closes - Human Resources will quickly review applications - issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager considerationQuick Interviews & References HR may arrange interviews and will request references within 3-5 days after being referred to the hiring managerStreamlined Pre-Employment Requirements: Following a tentative offer - applicants should be prepared to complete required steps - such as fingerprinting and background check - credentialing - and medical examination within 3 days of the offerClear and Timely Communication: Applicants will receive clear communication at key milestones - including referral - tentative offer - and onboarding instructionsAfter meeting pre-employment requirements - candidates will receive a final job offer and start dateOnboarding tasks may continue after starting - with HR ensuring timely completion for a smooth transition into VA serviceIf selected - applicants should be prepared to come onboard within 30 days of the announcement closingDuties include but are not limited to the following: Develops and maintains high CBOC customer satisfaction levels by ensuring performance meets or exceeds expectationsWork closely with healthcare team members - point of service contacts - and patient advocates to ensure services are easily obtained - meet customer requirements - and quickly resolve department internal and external short-term & long-term problemsConducts Environment of Care (EOC) rounds and identifies systemic difficulties in resolving to maintain standards with the Joint CommissionOversee internal space alignments for services within the CBOC and work closely with the Facilities Strategy team for external moves to and from the CBOCCreate maximum efficiency in building operations via data collection and space alignmentPrimary contact for the building's lessor - engineering - and janitorial servicesServes as the lead for work orders for building-wide issuesPrimary lead for event coordination within the facility and works closely with the Public Affairs Office for coordinationStudies - analyzes - and evaluates customers' needs and develops and implements programs and specific solutions to meet those needsDetermines information requirements for improving customer service responsivenessDevelop program guidance - motivational materials - and information to facilitate participation in program initiativesProvides advisory services to Clinical and Non-Clinical service lines for building operations and flowReview data from numerous feedback mechanisms - perform studies - summarize information - identify trends - and propose and implement solutionsPrepares and completes required reportsDevelops new information materials for CBOC facility customers - and servicesIncrease communication with the target audienceConduct workshops - seminars - and other meetings with different staff members at different levels to explain and improve customer servicePresents ideas in new ways - increasing understanding of CBOC customer service standards - programs - and policies and reducing opposition or indifference to program objectivesMakes on-the-spot presentations and conducts focus groups to achieve a more balanced perspective among current and potential customersThe supervisor directs the various committees and is the Person of Contact (POC) for CBOC activitiesEvaluate - process - or make recommendations for effective changes to CBOC OperationsPlans - conducts - and/or manages special projects or studies to analyze - evaluate - and provide recommendations on administrative programs or issuesResearches and analyzes problems - issues - or program requirementsResearches and analyzes unstable or uncommon administrative issuesDetermines pertinent issues and collects relevant information from a wide variety of sourcesReviews information and applies standard analytical techniquesDevelop recommendations - taking into account unanticipated changes and unusual factorsPerforms other duties as assignedWork Schedule: Intermittent - As needed basis Virtual: This is not a virtual positionPosition Description/PD#: Program Specialist - Intermittent (AS NEEDED Work-Schedule)/PD145380 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized