Program Specialist I

Key Responsibilities

• Support communications between internal teams and assigned clients
• Aid in client onboarding, contract setup, and resource coordination
• Prepare and generate business reviews with performance metrics and recommendations
• Maintain client data using platforms like ePlan, Salesforce, and Fleetview
• Ensure tasks meet client and company Service Level Agreements (SLAs)
• Investigate and resolve escalations; prevent future risks
• Follow up on open items and maintain documentation
• Generate customized client reports utilizing templates
• Coordinate communications for cost control and policy adherence
• Manage vehicle lifecycle: ordering, transport, end-of-life processes
• Coordinate approvals for repairs and rentals in alignment with client guidelines
• Monitor inventory and manage logistics

Competencies & Skills

• Collaborate to resolve client issues and enhance service delivery
• Assist with process improvements for efficiency and satisfaction
• Provide performance reporting to strategic accounts
• Support risk mitigation through structured processes
• Cross-train and support team continuity
• Assist with client-owned/leased vehicle inquiries and reporting
• Complete relevant training and contribute to team learning
• Perform other duties as needed

Leadership Responsibilities

While this is primarily an individual contributor role, opportunities exist for leading cross-functional projects. Initiative in professional development and process innovation is encouraged.

CORE VALUES

• Integrity: Always act with integrity and honesty.
• One Team: Treat others with dignity and respect; act as a cohesive, inclusive, and accountable team that is making a difference.
• Innovation: Drive continuous improvement, spark creativity, and embrace next-generation thinking.
• Customer Success: Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES

• Discipline Drives Quality: Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems.
• Intellectually Curious: Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
• Commit and Deliver: Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
• Relationships Matter: Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

Job Specifications, Physical Demands and Work Environment

• Work Environment: Professional office setting in Alpharetta
• Position Type/Standard Schedule: Full-time, Monday through Friday, with occasional evening/weekend work based on client needs
• Travel: Typically, travel is not expected for this job
• Physical Demands: Sitting, standing, walking, and using office tools

Benefits

Please click here for an overview of the benefits available to you and your family.

Pay Range

The base salary range for this position is $40,500-$56,700. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO Statement

We are an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. We are committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.