Program Specialist I

About the role

Fred Finch Youth & Family Services is a dynamic sociocultural attuned organization dedicated to helping young people and their families overcome multiple and simultaneous challenges. We seek exceptional employees to support our clinical staff by managing back office needs.

Responsibilities

• Under the close supervision by the Administrative Supervisor, the Program Specialist is responsible for overall management of all administrative office procedures for the program(s) designated.
• Process, maintain, and archive all client records, as well as maintain many complex systems and calendars.
• Ensure all client sensitive information is kept safeguarded at all times.
• Interact with all staff, clients, and guests in a personable, professional, and helpful manner.

Requirements

• Minimum of 12 months of previous office experience required.
• Demonstrated experience working with Microsoft Office products: Word, Outlook, Excel.
• Demonstrated ability to interface and work well with all levels of management.
• Demonstrate proficiency in English usage, report writing and customer service techniques.
• Able to compare, contrast and quality check work with keen attention to detail.
• Able to multitask and prioritize projects.
• Strong organizational skills and detail oriented.
• Strong problem-solving skills with demonstrated proactive initiative in tackling issues.
• Superior customer service, teamwork, interpersonal skills, and ability to handle confidential and sensitive information.
• Must be able to meet deadlines and work under pressure, including the ability to perform and complete a high volume of work assignments with speed and accuracy.
• Work cooperatively with others and meet the public, employees and managers, showing courteousness and a high level of professionalism.

Preferred

• Two (2) plus years in an administrative position in a non-profit agency.
• A. Degree (or year for year experience in lieu of B.A.).
• Bilingual preferred in a threshold language as defined by contract.

Benefits

Full Time – Union Hourly position; Mon-Fri/8am-5pm
21 PTO Days per year
9 Nationally Observed Holidays
401k matching up to 6%
Affordable monthly health care premiums: