Program Specialist - Center for Testing and Career Certification

Florida International University (FIU) is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in Miami, FIU offers over 200 degree programs at the undergraduate, graduate, and professional levels, including medicine and law. FIU faculty are leaders in their fields, including National Academy members, Fulbright Scholars, and MacArthur Genius Fellows. As a Carnegie R1 institution, FIU drives impactful research in environmental resilience, health, and technology and innovation.

About the role

Administers and supervises in-person and remote exams facilitated by the Center for Testing and Career Certification. Prepares and maintains a safe, secure, and comfortable test environment before, during, and after daily scheduled tests. Follows state law, internal policies, vendor guidelines, and national standards related to security procedures and testing administration.

Responsibilities

• Administers and proctors in-person and/or remote group and individual test sessions to support student achievement through college placement, program admission/exit, industry certification, developmental education, career assessment, distance learning, and other assigned areas.
• Actively monitors examinees through direct observation, surveillance equipment, and computer software.
• Administers appropriate American with Disabilities (ADA) compliant test accommodations as needed.
• Operates and monitors testing equipment including computer hardware and software, printers, and surveillance equipment.
• Processes testing requests and monitors online appointment systems. Reviews testing guidelines, policies, and instructions with examinees.
• Serves as the merchant account's primary or technical contact; handles sensitive cardholder information and/or processes credit card transactions for the department/unit. Has access to third-party systems that process, transmit, and/or store cardholder information.
• Serves as the Procard Approver for departmental transactions, ensuring compliance with University credit card policies and procedures. Serves as a University card user for departmental transactions and adheres to credit card policies.
• Handles cash/gift card transactions on a daily basis.
• Maintains security and distribution of testing materials and supplies (e.g., LCD boards, pencils, and calculators).
• Utilizes basic social media skills and AI tools for content creation, engagement, analytics, branding, and hashtag use.
• Reports all testing irregularities to the Supervisor.

Requirements

• High school diploma or GED and six (6) years of office or related experience coordinating functions of an office or department.

Qualifications

• Experience administering in-person and/or remote exams.
• Knowledge of standardized testing protocols is preferred.

Pay

$36,000

Schedule

Begin time: 8:30 AM
End time: 5:00 PM

Ability to work flexible hours as needed.