Program Specialist (Austin)

The Texas Workforce Commission (TWC) is seeking a Program Specialist III to join the Eligible Training Providers (ETP) department. Located at 1117 Trinity St, Austin, Texas, this position offers competitive salaries, extensive training and development opportunities, and a supportive work environment.

About the Role

This role requires a highly detail-oriented, analytical, and customer service-focused professional with a strong commitment to public service and career education. The ideal candidate will possess excellent communication and problem-solving skills, and be able to interpret and apply regulations fairly and consistently.

Responsibilities

• Perform complex consultative services and technical assistance work under general supervision.
• Analyze new or existing ETP-related procedures, information systems, or related interfaces for efficiency and effectiveness, ensuring compliance with Chapter 840 of the Texas Administrative Code.
• Prepare the ETPL for regular publication to the agency’s website.
• Serve as the TWC point of contact for Boards, training providers, and the public regarding the ETP program’s procedures, policies, and automated system functions.
• Serve as liaison to staff, government agencies, community organizations, or the general public to explain and provide technical assistance on program specifics and requirements.
• Perform related work as assigned.

Qualifications

• One year and six months of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency.
• Relevant academic credits may be applied toward experience qualifications for this position.
• Knowledge of local, state, and federal laws related to the program area.
• Public administration and management techniques.
• Statistical analysis processes.
• Research techniques.
• Program management processes and techniques.
• Identifying measures or indicators of program performance.
• Operating computers and applicable software.
• Organizing workload priorities to meet deadlines.
• Gathering, assembling, correlating, and analyzing facts.
• Devising solutions to problems.
• Preparing reports.
• Developing, evaluating, and interpreting policies and procedures.
• Communicating effectively to diverse audiences.
• Training others.

Benefits

The position offers a defined retirement benefit plan, optional 401(k) and 457 accounts, medical insurance, paid time off, including time for vacation, sick and family care leave, and additional benefits for active employees can be found at this link. The duty involves up to 25% travel within the state of Texas.

Pay and Schedule

The starting salary for this position ranges from $4,473.73 to $4,723.73 per month. The position is classified as security sensitive according to the Texas Labor Code, Section 301.042.