PROGRAM SPECIALIST-ASSOC TO SR (2265-Renewable & Emergent Tech)

Grade Level: 51 – 53 | Department: Electrification and Energy Innovation Programs | Starting salary: $62,200 to $108,176 annually.

About the role

Under the general direction of the Manager of Beneficial Electrification, the Program Specialist supports the development and implementation of innovative customer programs that shape the future of energy in our communities. This position is ideal for an energetic, curious, and highly motivated professional who enjoys learning, solving problems, collaborating with others, and contributing to meaningful projects.

As a member of the Beneficial Electrification team, you will play an active role in expanding Transportation Electrification (TE), battery energy storage, and other innovative customer programs. You'll work on projects from concept through implementation while collaborating with customers, local governments, businesses, schools, technology providers, and community organizations. This role offers broad exposure to utility innovation and hands-on experience with emerging energy technologies, customer programs, regulatory initiatives, strategic partnerships, and cross-functional teams.

Responsibilities

• Support the implementation, administration, and continuous improvement of Transportation Electrification (TE), battery energy storage, and other innovative customer programs.
• Review and process customer rebate applications, verify program eligibility, maintain accurate records, and ensure compliance with program requirements.
• Respond to customer inquiries regarding electric vehicle, battery storage, and other company programs through phone calls, emails, meetings, and community events.
• Coordinate customer outreach and education activities, including Ride & Drive events, community presentations, stakeholder meetings, conferences, and other promotional events.
• Collaborate with Public Relations, Government Affairs, Customer Service, Key Accounts, and external marketing partners to support customer outreach strategies, review marketing materials, and improve customer participation in company programs.
• Monitor program performance by tracking participation, budgets, rebates, invoices, and key performance metrics, and prepare reports for management and regulatory purposes.
• Assist with the development, implementation, and evaluation of new customer programs, pilot projects, and emerging technology initiatives.
• Research and benchmark utility programs, industry trends, and emerging technologies to support program improvements and future initiatives.
• Develop and maintain relationships with local businesses, municipalities, school districts, universities, community organizations, dealerships, contractors, and other stakeholders to support program implementation and customer participation.
• Assist with identifying commercial opportunities for electric vehicle charging infrastructure and coordinate preliminary site assessments with customers and contractors.
• Support procurement activities by assisting with Requests for Proposals (RFPs), contractor onboarding, Master Service Agreements (MSAs), Statements of Work (SOWs), Purchase Orders, and invoice processing in accordance with Company policies.
• Coordinate vendor activities, contractor communications, and consultant services supporting customer programs and special projects.
• Assist with preparing business cases, grant applications, regulatory filings, presentations, and other reports supporting electrification and energy innovation initiatives.
• Support ongoing initiatives including electric vehicle charging infrastructure, battery energy storage, vehicle-to-grid (V2G) pilots, electric mobility programs, and other emerging energy technologies.
• Identify opportunities to improve internal workflows, customer processes, and program administration to enhance efficiency and customer experience.
• Establish and maintain effective working relationships with customers, community partners, contractors, consultants, regulatory agencies, and internal departments.
• Occasionally work evenings or weekends to support community events, customer outreach activities, conferences, or other business needs.
• Maintain a valid driver's license and operate a motor vehicle in accordance with the Company's Driving Program Policy.
• Comply with all Company policies, procedures, safety requirements, Code of Ethics, and all applicable federal, state, and local laws and regulations.
• Perform other duties and special projects as assigned.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, Accounting, Finance, Engineering, Environmental Sciences, Economics, Political Science, Education, Communications, or other related degree or equivalent experience.
• Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Strong customer service skills with the ability to communicate effectively with residential customers, commercial customers, community partners, contractors, and internal stakeholders.
• Demonstrated initiative, intellectual curiosity, and willingness to learn emerging energy technologies and utility programs.
• Ability to support the administration of customer programs, including reviewing applications, maintaining records, tracking budgets, and preparing reports.
• Ability to collect, organize, analyze, and present data to support program performance tracking and continuous improvement.
• Ability to develop and maintain positive working relationships with internal departments, local businesses, community organizations, educational institutions, contractors, and other external stakeholders.
• Ability to support customer outreach and education initiatives by coordinating events, reviewing marketing materials, and collaborating with Public Relations and other internal teams.
• Ability to research, benchmark, and summarize utility programs, emerging technologies, and industry best practices.
• Basic understanding of program management principles, including planning, coordination, budgeting, scheduling, and tracking project progress.
• Ability to follow established procurement and Supply Chain Management procedures, including supporting Requests for Proposals (RFPs), Master Service Agreements (MSAs), Statements of Work (SOWs), Purchase Orders, and invoice processing.
• Proficiency in Microsoft Office applications including Excel, Word, PowerPoint, Outlook, and Teams.
• Strong analytical and problem-solving skills with attention to detail and the ability to identify opportunities for process improvements.
• Ability to maintain confidentiality and exercise sound judgment while handling sensitive information.

Pay

Starting salary: $62,200 to $108,176 annually.