Program Project Specialist 2

Job Summary

The Arizona Department of Health Services promotes and protects the health and wellness of individuals and communities in Arizona. This position is responsible for scanning sealed and non-sealed records, conducting quality assurance reviews, and performing various administrative tasks.

Job Duties

• Prepare and quality review of detailed usage reports for printed security paper.
• Scan non-sealed and sealed records into the EBRS Image Management Module (IMM).
• Aid in the review, research, and analysis of information contained in CDC National Center for Health Statistics (NCHS) data feedback reports.
• Coordinate with data providers to verify, validate, and correct submitted data.
• Perform shared operational and administrative functions, including birth-death matching, updating vital records, no record searches, processing Social Security file uploads and downloads, conducting administrative audits, reconciling and closing out security paper, preparing daily fund deposits and end-of-day financial reconciliations, and proofreading policies, procedures, and other written materials for accuracy and consistency.
• Develop, revise, and maintain desk procedures, program forms, and website content.
• Design and manage Excel tracking tools to monitor administrative functions, including vital records updates and NCHS reporting activities.
• Perform quality assurance reviews of scanned sealed records to ensure compliance with established standards.
• Review and proofread policies, procedures, and forms for accuracy, consistency, and clarity.
• Maintain electronic policy, procedure, and forms indexes to support efficient document management and retrieval.
• Provide accurate and consistent program guidance through the interpretation and application of statutes, regulations, policies, and procedures related to the Vital Records Program.
• Carefully review records retention activities to ensure compliance with records management requirements.
• Perform Social Security file uploads and downloads to support data reporting and reconciliation activities.
• Deliver customer service and program support by responding to inquiries from the public, internal staff, and Bureau of Vital Records (BVR) partners regarding vital records services, procedures, and requirements.

Knowledge, Skills & Abilities (KSAs)

• Knowledge of collection of data and data quality.
• Principles of good customer service techniques.
• Use of office equipment and computer systems.
• General office procedures and practices.
• Public health principles including an understanding of strategies that encourage and promote compliance when working with stakeholders.
• Laws, regulations, and trends in government issuance and eligibility.
• Program planning, evaluation, and monitoring.
• Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Other Duties As Assigned

Other duties as assigned as related to the position.

Pre-Employment Requirements

• Must possess a valid Driver's license.
• Must possess a valid level one fingerprint clearance card issued pursuant to A.R.S.36-113.
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply:
  • Driver’s License Requirements.

Benefits

• Affordable medical and dental insurance plans.
• Paid vacation and sick time.
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• 10 paid holidays per year.
• Wellness program and plans.
• Life insurance.
• Short/long-term disability insurance.
• Defined retirement plan.
• Award winning infant at work program.
• Credit union membership.
• Transit subsidy.
• ADHS Student Assistance Pilot Program.

Contact Us

The State of Arizona is an Equal Opportunity/ Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing steven.santiago@azdhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.