Program Operations Specialist

About the role

Provide program operations support, planning and project management for UNE Online College of Professional Studies (CPS) credit and non-credit programs and courses. Work with CPS program directors, academic and business operations team, faculty, colleagues and campus departments.

Responsibilities

• Identify operational needs of existing and new CPS programs/courses.
• Develop and manage planning timelines, determine and schedule internal and external resources, coordinate and document program development implementation and evaluation processes.
• Oversee program operations including project management, logistical coordination, program delivery, information flow, course assessment, and support services.
• Manage internal and external educational, marketing, and administrative resources.
• Work with academic programs, program and business development team to identify new audiences and partnerships.
• Work with academic program teams to ensure high quality online learning experiences.
• Responsible for faculty/instructor engagement within the learning management system to facilitate faculty/student interaction.
• Develop and implement ongoing faculty and college-wide communication plan to ensure high quality student experience.
• Identify and organize the delivery of administrative support needs associated with program development, instructional design, and enrollment.
• Adhere to standards and protocols to meet accreditation requirements and monitor learning outcomes.
• Manage faculty recruitment and contracting, salary distribution, faculty assignments, alignment of instructional resources, monitor faculty engagement, and support faculty throughout the teaching and learning experience.
• Serve as an administrative liaison to college and university wide educational resources.
• Manage course evaluation process including reporting, analysis, and distributing quarterly outcomes.
• Recommend operational and administrative changes associated with college-wide processes and procedures.
• Analyze and track enrollment recruitment to enrollment pipeline anticipating curricular offerings, instructional resources, and timelines.
• Create and distribute enrollment reports that inform course development, marketing strategy, and faculty recruitment.
• Lead the enrollment management process including course demand, enrollment capacity, and student progression within programs.
• Collect and analyze other course related metrics including student recruitment, retention, and outcomes.
• Provide student and enrollment data in accordance with accreditation standards.
• Manage the instructor and vendor contracting process including the collection of confidential and regulated information.
• Develop and administer tracking and reporting processes to ensure timely and accurate contracts.
• Process all new hire paperwork and contracts for adjunct faculty, subject matter experts, and external resources.
• Distribute reports associated with operational and administrative support services.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in relevant field and two to four years related experience to include working with professionals in academic program planning and administration in higher education setting required.
• Effective project management and written, oral and interpersonal communication skills required.
• Attention to detail required.
• Experience with online learning technology and learning management systems (e.g. Brightspace); web tools and sales practices using CRM tools (e.g. Salesforce) required.
• Competency with data reporting, budgeting, project management tools, and general software required.
• Demonstrated ability to work collaboratively in a team environment required.

Benefits

Multiple health and dental plan options, plus vision coverage. Up to 8% retirement plan match. Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year. Educational benefits: UNE tuition waiver for employees, spouses, and domestic partners. UNE tuition waiver for dependents of employees with 1 year of full-time service.50% tuition reduction if less than 1 year of full-time service. For more information about our outstanding benefits, please visit: UNE Benefits Overview.