PROGRAM OPERATIONS MANAGER, POST ACUTE CARE

About the role

Primarily Remote - Onsite as business needs require
Department Description: UW Medicine Post-Acute Care (PAC) Program

Responsibilities

• Builds operational infrastructure for efficient information sharing and deliverables tracking with internal and external stakeholders
• Works closely with nursing leadership at UW Medicine hospitals and PAC Network partners to evaluate nursing practice, extend standard processes across the continuum
• Partners with subject matter experts (SMEs) to develop project charters, roadmaps and detailed work plans that enable the PAC Program to achieve defined goals
• Manages and executes multiple projects according to project plans and timelines; provides management, coordination, direction and support to the PAC team and implements tasks as identified by the project plan
• Led the design, creation, validation, analysis and communication of data and dashboards as it relates to PAC priorities, in partnership with finance, analytics and other relevant teams
• Maintains a professional relationship with stakeholders at all UW Medicine entities at all levels, and PAC Network partners, including Skilled Nursing Facilities, Home Health Agencies, Hospice Services, Adult Day Health programs and Home Care Agencies
• Manages marketing activities for PAC (e.g., updates to public facing website, updates to flyers, development of SharePoint intranet site)

Requirements

• Bachelor's degree
• Two to three years of working in a large health system with multiple EHRs, medical staff models, and an array of clinical services
• Demonstrated experience working on quality and process improvement projects with cross-functional teams, including data collection, analysis and reporting
• Superior organizational skills with demonstrated ability to multi-task and manage multiple projects at time, while maintaining clear attention to detail
• Strong collaborative, proactive approach to job functions; anticipates problems and seeks solutions
• Prior proven record of well-developed analytical, communication, interpersonal and problem solving skills, including tolerance for ambiguity
• Significant and demonstrated proficiency in Microsoft Office applications and ability to learn new computer/software skills quickly
• Customer orientation - establishes and maintains long-term relationships, building trust and respect by consistently meeting and exceeding expectations with internal and external customers, vendors and stakeholders
• Displays professional, ethical conduct and maintains confidentiality of information

Qualifications

Equivalent experience may substitute for degree requirement

Skills

Not specified

Benefits

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Pay

Pay Range Minimum: $100,368.00 annual
Pay Range Maximum: $120,444.00 annual

Schedule

First Shift (United States of America)

Other Compensation

This is a regular position
FTE (Full-Time Equivalent): 100.00%

Union/Bargaining Unit

Not Applicable

About UW Medicine

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

Disability Accommodation

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

Substantiated Findings or Current Investigations Related to Sexual Misconduct

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment.