Program Operations Manager - Inpatient Care Management

About the role

The Harborview Medical Center – Social Work Department has an outstanding opportunity for a Program Operations Manager with Inpatient Care Management.

Responsibilities

• Be the primary point of contact for Inpatient Care Management
• Perform care coordination tasks required to successfully run different programs in care management that will make it easier to move patients to the appropriate level of care
• Serve as the keystone for care coordination within the department, the health care team including: physicians, advanced practice providers, RNs, rehabilitation specialists, social services and external agencies
• Identify the clinical targets and milestones for discharge and lead efforts to eliminate barriers, as needed
• Ensure effective communication of the transition plan to all care team members
• Manage the Bed Readiness program, including supervision of staff and facilitation of the discharge process
• Quality improvement, including: connecting clinic and inpatient initiatives, development of metrics and data analysis, monthly QI meeting and reporting, policies and procedures, regulatory (licensure, credentialing, DOH/WAC changes), Safety Net, departmental standards/data/reports, downtime disaster planning and development of billing
• Training and education, including: centralizing onboarding and standardizing onboarding materials, grand rounds, continuing education and working with students
• Work on grants and contracts, including but not limited to: Grant seeking, Hopelink, Medical Legal Partnership, DSHS onsite work, legal tracking/guardianship invoice oversight

Requirements

• A Master of Social Work Degree from a program accredited by the Council on Social Work Education AND licensed as a Clinical Social Worker (LICSW) within the State of Washington
• Minimum 3-5 years professional Social Work experience and effective interpersonal skills, leadership skills, and clinical expertise in the care of acute care patients
• Minimum 3 years Case Management or discharge planning experience specifically in relation to patients discharging to the community from hospitals and skilled nursing facilities

Qualifications

• Post-acute care and/or ambulatory care experience, including coordination with different health plans

Skills

• Strong candidates will have post-acute care and/or ambulatory care experience, including coordination with different health plans

Benefits

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Pay

Pay Range Minimum: $90,576.00 annual
Pay Range Maximum $155,004.00 annual