Program Operations Coordinator (Volunteer)

Job Description

This role will assist with program logistics, data tracking, participant engagement, and process improvement. The ideal candidate is detail-oriented, proactive, and passionate about workforce development and nonprofit operations.

This is a local role that requires once a month on-site assistance for program coordination. The rest of the time, this role is remote with flexible volunteer hours.

This role will be prioritizing Facilitating and planning program service logistics.

• Updating and developing program policies, procedures, and standard operating procedures (SOPs) for existing programs (onsite and virtual, Workshops, career Coaching, field trips, etc.).
• Developing and updating key performance indicators (KPIs) and metrics to ensure operational goals are met and aligned.
• Conducting comprehensive analyses of existing program processes to identify inefficiencies and areas for improvement.
• Collecting and analyzing data on program performance to ensure continuous improvement initiatives.
• Manage and execute day-to-day operations for program services.
• Participating in projects and work plan development while implementing project tasks with established timelines and deliverables.
• Supporting and guiding the program operations team, management, career coaches, and other team members.
• Collaborating with internal teams, including Program Operations, HR, Instructional Design, and other departments

Qualifications

• Education & Experience
• Professional or recent graduate in Business Administration, Nonprofit Management, Public Administration, Education, Social Sciences, Organizational Development, or a related field.
• Experience in program coordination, operations, data analysis, or project management (preferred but not required).

Skills & Competencies

• Program Management & Operations – Strong organizational skills to coordinate logistics, manage multiple tasks, meet deadlines, and track project deliverables efficiently.
• Data-Driven Problem-Solving – Ability to collect, analyze, and interpret data to improve program effectiveness, update policies and SOPs, and enhance operational efficiency.
• Communication & Technical Proficiency – Excellent verbal and written communication skills, collaboration across teams, and proficiency in Microsoft Office, Google Suite, and project management tools.

Additional Information

• Work Authorization and Other:
• Candidates must have legal authorization to work in the U.S.
• Candidates will undergo a background check as part of the hiring process. Candidates are responsible for covering the cost of this background check.
• This is an unpaid volunteer role.