Program Operations Administrator

About the role

Ohel is seeking a dependable and collaborative Program Operations Administrator to support our housing programs serving individuals with psychiatric conditions. This full‑time position is based in Brooklyn and includes required on‑call hours.

Responsibilities

• Review and maintain supporting documentation for Medicaid billing, ensuring records are accurate, complete, and properly produced and maintained.
• Conduct ongoing internal department audits of agency housing programs, focusing on compliance and quality.
• Receive and initiate service requests from department managers and submit detailed, actionable work orders through the agency ticketing system.
• Coordinate with trade vendors on‑site, identify areas requiring work, and verify and sign off on completed work orders.
• Partner with the Facilities Manager to document, clarify, prioritize, and formulate work requests.
• Manage multiple projects and priorities simultaneously while ensuring timely follow‑through.
• Identify excessive wear, defects, maintenance concerns, and system failures requiring corrective action.

Qualifications

• Prior experience working with or for the NYS Office of Mental Health (OMH) is strongly preferred.
• Minimum three (3) years of supervisory experience.
• Relevant construction and project management experience.
• Extensive experience with Microsoft Office.
• Familiarity with applicable federal and state regulations is a plus.
• Valid and clean NY or NJ driver’s license required; own car preferred.
• Problem‑solver, excellent communicator, detail‑oriented leader who can work independently while collaborating effectively with department managers, vendors, and agency leadership.

Benefits

• 403(b) retirement plan.
• Sick and vacation paid time off (PTO).
• Health insurance.
• Free access to onsite gym.
• Eligibility for all benefits is based on hours worked, employment classification, and fulfillment of applicable waiting periods and plan requirements.

Pay

Salary range: $85,000 – $100,000.

Schedule

Full‑time position with required on‑call hours.