Program Administrator

About the Role

We are looking for a detail-oriented and organized Program Administrator to support the National Account Team Lead and other Program Managers. This behind-the-scenes role involves managing multiple service contracts, ensuring deadlines are met, and maintaining clear communication and customer-specific requirements.

Responsibilities

• Write proposals for customer accounts.
• Understand customer-specific requirements, including applicable discounts, labor/material breakdowns, and taxes.
• Maintain file and document integrity using internal web resources (eBuilder) and local file storage.
• Understand different labor rates for each WTI region and service types, including how they are priced.
• Manage multiple leak response programs, including tracking leak calls and WTI service response times.
• Oversee subcontractor invoices and completion paperwork.
• Work with regional administrators to re-dispatch leak calls and obtain progress updates.
• Collaborate with WTI technicians to request NTE increases on individual leak responses when applicable.
• Track and invoice leak service calls, delivering invoices to customer-specific locations (work order systems, customized email addresses, etc.).
• Manage inspection programs, track roof inspection data, and maintain a master inspection tracker.
• Maintain a weekly schedule for WTI field technicians and Program Manager to share with the customer.
• Input budgets, edit, and categorize recommendations from WTI field technicians.
• Submit reports and files for internal quality control, edit reports based on feedback, and deliver them to the Program Manager or customer.
• Update customer portals with work order status (ETA) and invoices.
• Handle special project assignments and manage daily tasks as directed by the Program Manager.

Requirements

• Technical knowledge of all services that WTI offers (ability to read and understand a price book).
• Superior written, oral, and digital communication skills.
• Proficiency in Microsoft Outlook Email, Microsoft Teams, and Microsoft Excel (required).
• Experience with SmartSheet and SAP.

About Us

Tremco Construction Products Group brings together multiple brands, including Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Dryvit, Nudura, Willseal, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada, and PureAir Control Services, Inc. We operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, employing over 2,700 people across North America. We are committed to sustainability and offer great benefits, advancement opportunities, and a supportive work environment.